Cebu City is now hiring!/ We're looking for CSR Applicants / Telco Sales Account

Lexie Staffing co.; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A staffing and business consulting company in Cebu City is seeking a Customer Service Representative to engage with customers, handling their telecommunications needs while achieving sales targets. Candidates should possess strong communication skills and the ability to manage multiple communication channels effectively. The role offers various employee benefits including recognition, insurance, and professional development opportunities.

Benefits

Employee Recognition and Rewards

Government Mandated Benefits

Insurance Health & Wellness (HMO)

Parking Space

Professional Development (Job Training)

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Work-Life Balance (Flexible Hours)

Qualifications

• Strong verbal and written communication skills.
• Ability to manage multiple communication channels.
• Familiarity with relevant company systems and software.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Maintain high levels of customer satisfaction.
• Achieve and contribute toward sales targets.

Skills

English Language

Customer Service

Problem Solving

Team Player

Strong Work Ethic

Account Management

Sales Pitching and Closure

Interpersonal Skills

Call Centre

Education

High School Graduate

College Undergraduate

Job description

Job Description

We are seeking enthusiastic and customer-focused individuals to join our Telco Sales Account team. As a Customer Service Representative, you will handle inbound and outbound calls, assisting customers with their telecommunications needs while promoting products and services that best fit their requirements. Your role combines providing excellent customer service with achieving sales targets to drive business growth. Plus a rice and complexity allowance.

Responsibilities

- Handle inbound and outbound calls to assist customers with telecommunications needs and promote appropriate products/services.

- Maintain high levels of customer satisfaction through effective problem solving and communication.

- Achieve and contribute toward sales targets while delivering quality service.

- Learn and retain detailed knowledge of logistics services and products to better assist customers.

Job Requirements

• Strong verbal and written communication skills to interact professionally with customers and colleagues.
• At least HS (Old Curriculum) SHS Graduate; College undergrads are welcome to apply (with or without BPO Exp.).
• Ability to manage multiple communication channels (voice, email, chat) and customers simultaneously.
• Ability to learn and retain detailed knowledge of logistics services and products.
• Ability to identify customer needs, research issues, and provide effective solutions.
• Familiarity with relevant company systems and software for data entry and order management.
• A positive, professional, and empathetic demeanor to ensure a high standard of customer satisfaction.
• Basic understanding of logistics operations, including shipping and tracking procedures.

Skills: English Language, Customer Service, Problem Solving, Team Player, Strong Work Ethic, Account Management, Sales Pitching and Closure, Interpersonal Skills, Call Centre

Working Location

Lexie Staffing & Business Consulting Company

Benefits

• Employee Recognition and Rewards
• Government Mandated Benefits
• Insurance Health & Wellness (HMO)
• Parking Space
• Professional Development (Job Training)
• Maternity & Paternity Leave, Sick Leave, Vacation Leave
• Work-Life Balance (Flexible Hours)

Note: If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who withholds your ID, requires you to provide a guarantee or collects property, please report it immediately.