Cebu City Hiring / Call Center Agent / 1 Day Hiring Process

Lexie Staffing co.; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading staffing company in Cebu City is seeking a motivated Customer Service Representative to manage inbound and outbound customer interactions in the telecommunications sector. The ideal candidate should possess strong English communication skills and a customer-focused mindset. Full training is provided, making this role perfect for both experienced candidates and fresh graduates looking to start their career in the booming telco industry.

Benefits

Competitive monthly salary and commission/incentives

Paid training and career development opportunities

HMO coverage and government-mandated benefits

Qualifications

• Strong verbal and written communication skills in English are essential.
• BPO experience is a plus, but not required; training is provided.
• Ability to handle multiple communication channels simultaneously.

Responsibilities

• Manage inbound and outbound calls, emails, and chat interactions.
• Provide professional support and accurate information on telco products.
• Promote telecommunications products to achieve sales targets.

Skills

Excellent English communication skills

Customer-focused with strong problem-solving abilities

Tech-savvy and comfortable navigating company tools

Education

At least High School Graduate

Job description

We are looking forenthusiastic, customer-focused, and sales-driven individualsto join ourTelco Sales Accountteam! As aCustomer Service Representative (CSR), you’ll manage inbound and outbound customer interactions, assist with telecommunications services, and promote suitable products to meet customer needs—all while delivering exceptional service and hitting your sales targets.

Key Responsibilities:

• Handleinbound and outbound calls, emails, and chat interactions.
• Provideprofessional support and accurate informationregarding telco products and services.
• Identify customer needsand offer solutions that match their requirements.
• Promote relevant telecommunications products and achievesales performance goals.
• Accuratelyinput and manage customer datausing internal systems and tools.
• Ensure ahigh level of customer satisfactionby resolving concerns and issues promptly.
• Stay updated on telco trends, pricing, and procedures.

Qualifications:

• Education:
• At leastHigh School Graduate (Old Curriculum)
• Senior High School Graduates, College UndergradsandFresh Graduatesare welcome!
• Experience:
• BPO experience is aplus, butnot required–We provide full training!
• Skills & Competencies:
• ExcellentEnglish communication skills, both verbal and written
• Customer-focused with strongproblem-solving abilities
• Capable of handlingmultiple communication channelssimultaneously
• Familiarity withbasic logistics or telco operationsis an advantage
• Tech-savvy and comfortable navigating variouscompany tools and CRM systems
• Professional, patient, and empatheticin dealing with customer concerns

Perks & Benefits:

• Competitivemonthly salaryandcommission/incentives
• Paid trainingand career development opportunities
• 20%Night Differential(if applicable)
• HMO coverageand government-mandated benefits
• 13th Month Pay
• PaidVacation & Sick Leaves
• AnnualPerformance Bonus
• Fun, supportive work environment withgrowth opportunities

Start your career with us and grow in the booming telco industry!

• Apply Now– We welcomenewbies and career shifters!