CBS - PROGRAM OFFICER - GENERAL USAGE

Metrobank; Philippines; On-site; PHP 480,000 - 720,000; Full time

Job summary

Metrobank Card Center in Makati City is seeking a Program Officer to design and implement usage campaigns aimed at increasing credit card volume and customer engagement. You will analyze data-driven insights, work with internal and external partners, and ensure campaigns align with strategic goals.

The role requires a bachelor's degree in business and at least 1 year of marketing/analytics experience, plus strong MS Office skills and a customer-first mindset.

Qualifications

• Bachelor’s degree in business or related field required.
• At least 1 year experience in Marketing, Project Management, or analytics in an officer/managerial level.
• Customer-obsessed mindset with strong interpersonal skills and collaboration.
• Proficient in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Design and execute usage campaigns to drive credit card volume and engagement.
• Engage internal and external stakeholders; coordinate across channels.
• Prepare briefs for agencies and departments; manage timelines and budgets.
• Collaborate with cross-functional teams to meet business objectives.

Skills

Interpersonal skills

Collaboration

People-first mindset

Education

Bachelor's degree in Business

Tools

MS Office

Job description

Job Description:

Program Officer

JOB SUMMARY

The Program Officers job focuses on creating, implementing, managing and monitoring usage campaigns under the cards team. These campaigns and programs are created/designed to achieve targets for credit card volume/billings based on identified strategies.

The job entails internal and external stakeholders engagement, which includes strategizing with various teams, leveraging on data insights to create campaigns and offers that will engage the banks credit card customers.

The key responsibilities of the role include:

Campaign Design & Execution:

• Data driven insights, business analytics and strategy development.
• Campaign creation designed to generate incremental volume and improve customer engagement and retention.
• Budget management and optimization. Manage and monitor, budget utilization and P&L of campaigns and strategies.

Communication & Collaboration:

• Prepare and execute campaign briefs for both internal and external agencies/departments, which includes implementation of campaign communication across channels (BTL,ATL -but not limited to Digital, Direct Communication)
• Managing key partners on campaign on-boarding and campaign negotiation.
• Launch campaign catalogue designed to inform relevant information to customers.
• Collaborate with internal stake holders on inter company business needs and dependencies to deliver agreed business objectives.

QUALIFICATIONS :

• Must have a Bachelor’s degree from a college/university and preferably a graduate of a business course.
• At least 1 year experience in Marketing, Project Management, Business/Customer Analytics in an officer/managerial level.
• We are seeking for a customer-obsessed individual who brings strong interpersonal skills, collaborative and people-first mindset.
• Knowledgeable in using of MS Office, Word, Excel, and PowerPoint.

OTHER DETAILS :

Unit: Consumer Business Sector/ Credit Card Usage & Portfolio Management Department

Rank: Junior Officer

Office Location: Metrobank Card Center, Ayala Avenue, Makati City

Requirements: