CBS - CUSTOMER SERVICE REPRESENTATIVE, INBOUND SECTION

Metrobank; Makati; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading bank in the Philippines is seeking a Customer Service Representative to ensure quality service for its credit card holders. The role includes resolving inquiries and providing timely assistance. Ideal candidates will possess a bachelor’s degree, strong communication skills, and proficiency in Microsoft applications. Fresh graduates are encouraged to apply. On-site work with flexible scheduling is required.

Qualifications

• At least 1 year experience in Customer Service is an advantage, but fresh graduates are welcome to apply.
• Candidates should be amenable to work on site with shifting schedule.

Responsibilities

• Provide quality service to Metrobank and PS Bank Credit Card holders.
• Ensure timely and accurate resolution of card sales and service inquiries.

Skills

Excellent Oral and Written Communication Skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft PowerPoint

Education

Bachelor’s degree from a college/university

Job description

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CBS - CUSTOMER SERVICE REPRESENTATIVE, INBOUND SECTION

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title:Customer Service Representative

Job Summary:

A Customer Service Representative is responsible for providing quality service to Metrobank and PS Bank Credit Card holders by ensuring timely and accurate resolution of card sales, service inquiries, requests, and concerns made via call, email and other correspondences.

Qualifications:

• Bachelor’s degree from a college/university
• At least 1 year experience in Customer Service is an advantage, but fresh graduates are welcome to apply
• Excellent Oral and Written Communication Skills
• Proficient in the following Microsoft applications: Word, Excel and PowerPoint
• Candidates should be amenable to work on site 100% with shifting schedule including (graveyard, nightshift, morning, midday, weekends/ holidays)