(Career Shifter) Specialist - Fraud, Customer Service - Cebu

JPMorgan Chase & Co.; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Call Center Customer Service Account Specialist in Cebu. This role involves delivering exceptional service, managing customer inquiries, and enhancing problem-solving skills in a dynamic and engaging environment. The opportunity offers competitive compensation and is ideal for motivated individuals passionate about helping clients.

Qualifications

• Experience in a Windows-based environment is required.
• 1 year customer-interfacing work experience required for certain educational backgrounds.

Responsibilities

• Handle customer inquiries and manage transactions in a call center environment.
• Demonstrate effective communication and decision-making skills.
• Take ownership of customer interactions and respond with empathy.

Skills

Communication

Negotiation

Problem-Solving

Adaptability

Education

Completed at least 2 years in college

Completed K-12 Curriculum

High school graduate

2-year vocational/certificate course

Job description

Cebu, Central Visayas, Philippines

Job Information

• Job Identification 210615169
• Job Category Account Service
• Business Unit Consumer & Community Banking
• Posting Date 04/19/2025, 05:08 AM
• Locations Cebu, Central Visayas, Philippines
• Job Schedule Full time

Job Description

At JPMorganChase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.

As a Call Center Customer Service Specialist within the Fraud Collections Retail & Card Services team, you will be responsible for delivering exceptional service to our valued customers. Your primary responsibilities will include expertly handling customer inquiries, which will enhance your communication and problem-solving skills. You will be crucial in managing various customer transactions, such as fraud investigations, collections, payments, and loans, contributing to a dynamic and engaging work environment. This role offers an excellent opportunity to develop your customer service skills while contributing to the success of our team.

Job Responsibilities

• Works in a call center environment that requires 100% phone-based customer interaction
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Take ownership of each customer interaction while treating them with respect and responding with empathy
• Work both independently and in a team environment
• Abide by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills:

• Computer experience required, utilizing multiple computer applications in a Windows-based environment
• Completed at least 2 years in college or, Completed the K-12 Curriculum or,
• High school graduate with 1 year customer-interfacing work experience or,
• Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Preferred qualifications, capabilities, and skills

• Ability to multitask using a computer and simultaneously provide customer support
• Comfortable in a fast-paced, consistently changing environment
• Previous experience working in a Hospitality, Restaurant or Retail industry
• Have a passion for helping people by solving problems, presenting, and explaining solutions

Work Schedule:

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts.Specific schedule information will be provided by the Recruiter.

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.