Call Center Technical Support Representative: Gcs, Philippines: Cebu

Buscojobs; Cagayan Valley; On-site; PHP 400,000 - 600,000; Full time

Job description

Help Desk

Job Description

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

• Life insurance

Help Desk Analyst

Job Description

Company Description

IT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care of our team as if they are family. We operate three state-of-the-art, fully compliant office facilities in New Jersey and India and pride ourselves on our expertise, reliability, and custom solutions for MSP needs.

Role Description

User Lifecycle Management

• Fully manage onboarding/offboarding for client users: o Provision and configure devices (laptops/desktops).
• o Create/disable accounts in Microsoft 365, Azure AD, Active Directory.
• o Set up email, file access, MFA, group policies, and software packages.
• o Decommission devices securely and archive data where required.

Technical Support (Beyond Helpdesk)

• Handle escalated Tier 1 and basic Tier 2 support tickets (network, printer, email, login issues, system slowness, etc.).
• Use PSA and RMM tools to remotely troubleshoot and maintain endpoints.
• Perform basic administrative tasks on servers, M365 tenants, and firewalls under supervision.
• Document technical fixes and update SOPs/runbooks.

System Maintenance & Monitoring

• Monitor alerts from RMM tools and resolve low/medium-priority issues.
• Assist with patching schedules, antivirus status checks, and backup verifications.
• Perform periodic health checks on client environments (device performance, licenses, capacity).

Process Improvement & Project Assistance

• Support senior engineers in infrastructure or cloud migration projects.
• Create automation or PowerShell scripts for routine tasks (optional but encouraged).
• Proactively identify and recommend recurring issue fixes.

Qualifications

• Must be willing to work 100% onsite and residing near BGC, Taguig.
• Must be available for night shifts (8 PM - 5 AM Manila Time).
• Minimum 2 years of experience in Service Desk/Help Desk support.
• Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, and End User Management.
  • Strong written and verbal communication skills.
• At least 2 years of experience supporting global/international clients.

Company Benefits

• HMO with Free Dependents on Day 1
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance and Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Help Desk Specialist

Job Description

Work Set-Up: 100% Onsite in BGC, Taguig

Shift: Eastern Time Shift

Company Description

IT By Design is a trusted growth partner for Managed Service Providers (MSPs) with over 20 years of experience. We provide dedicated engineers, always-on infrastructure management, and practical AI solutions to help businesses scale efficiently. Our services include 24x7 Helpdesk support, NOC, SOC, RMM Admins, and AI-powered automation tools. With a global team of over 800 members and SOC 2 Type II compliant operations, IT By Design ensures accountability, scalability, and people-first growth for MSPs.

Role Description

• Manage full user lifecycle: onboarding/offboarding, account creation/disablement (M365, Azure AD, AD), device provisioning/decommissioning, and secure data handling.
• Configure user access: email, MFA, file permissions, group policies, and required software packages.
• Provide Tier 1 and basic Tier 2 technical support (network, email, login, printer, slowness) using PSA/RMM tools and escalate when needed.
• Perform basic administrative tasks on servers, firewalls, and M365 tenants under supervision; document fixes and update SOPs/runbooks.
• Monitor and resolve alerts from RMM tools; assist with patching, AV checks, backup verification, and periodic health/environment checks.
• Support senior engineers with infrastructure projects, cloud migrations, and system improvements.
• Contribute to process improvement by creating automation/PowerShell scripts and recommending permanent fixes for recurring issues.

Qualifications

• HMO with Free Dependents on Day 1
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance
• Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Ayala Alabang, National Capital Region ₱456000 Y Stark Asia Solutions, Inc

Posted today

Job Description

As a Service Desk / Help Desk Specialist, you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.

Job Description:

• Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
• Diagnose and troubleshoot a variety of hardware and software issues
• Provide first-line support and escalate complex issues to the appropriate technical teams
• Maintain accurate and up-to-date documentation of all support activities
• Identify and recommend process improvements to enhance the customer experience
• Collaborate with cross-functional teams to ensure seamless IT service delivery

Job Requirements:

• Graduate of Bachelor\'s degree in any field
• At least 18 months of experience in a service desk or IT helpdesk role.
• Open for candidate\'s who completed 1st year in college.
• We are also accepting High School Graduate or Senior High School graduate with 4 years relevant experience
• Excellent communication and customer service skills to effectively interact with end-users.

Job Types: Full-time, Permanent

Pay: Up to Php38,000.00 per month

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion

Application Question(s):

• Total Service desk experience in BPO International set-up:
• Do you have experience in Service now?
• Unemployed?

Education:

• Senior High School (Required)

Experience:

• BPO ITSD: 2 years (Required)

Language:

Willingness to travel:

• 100% (Preferred)

Help Desk Support

Job Description

Position: Help Desk Support

Location: Makati City

The Help Desk Support will serve as the first point of contact for clients\' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal departments to support employees\' needs and enhance overall service satisfaction.

Key Responsibilities

• Assistance & Inquiry Handling
• Respond to queries related to insurance benefits, coverage, eligibility, and claims procedures.
• Provide accurate and timely information regarding Life, HMO/Medical, and Personal Accident insurance policies.
• Guide through claim filing, membership updates, and benefit availment.
• Coordination with Providers & Internal Teams
• Liaise with insurance providers for enrollment, renewals, endorsements, and claim resolutions.
• Escalate unresolved issues to the appropriate department or insurance provider.
• System & Record Management
• Update and maintain employee insurance records in the system.
• Ensure accuracy, confidentiality, and compliance with company policies and data privacy standards.
• Generate reports on insurance utilization, claim trends, and support ticket resolution.
• Process Improvement & Communication
• Provide feedback to improve internal processes related to employee insurance benefits.
• Assist in creating FAQs, guidelines, and communications to educate employees on their insurance benefits.
• Participate in insurance orientations, briefings, or wellness-related programs.

Qualifications

• Bachelor\'s degree Business Administration, or medical related field.
• At least 1–2 years of experience in help desk, or benefits administration (preferably with insurance handling).
• Familiarity with Life, HMO/Medical, and Personal Accident Insurance policies and processes.
• Strong communication and interpersonal skills with customer-service orientation.
• Proficient in MS Office and comfortable with HRIS/help desk ticketing systems.
• Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
• Ability to handle sensitive and confidential information with professionalism.
• Customer Service Orientation
• Problem-Solving and Analytical Thinking
• Attention to Detail and Accuracy
• Team Collaboration and Coordination
• Empathy and Patience in Handling Employee Concerns

Job Types: Full-time, Permanent

• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

IT Help Desk

Job Description

We are looking for a Level 1 IT Help Desk Specialist to join our team. This role is ideal for someone who is detail-oriented, tech-savvy, and eager to support end-users with their day-to-day IT needs.

Responsibilities:

• Handle employee onboarding/offboarding (account setup, access, etc.)
• Perform password resets and resolve account lockouts
• Install and configure required software (Microsoft Office, Adobe, and other company-specific tools)

Provide basic troubleshooting for:

Disk drive space issues

Camera, keyboard, or monitor problems

Network connectivity and website access

Printer and Wi-Fi issues

Shared/mapped drive access problems

Work Setup: Remote

Work Hours: 20 hours per week

Part-Time Employment

Night Shift

Help Desk Support

Job Description

We\'re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Join a place where innovation and teamwork come together to support exciting missions. We value efficiency, learning, and collaboration, and offer opportunities for advancement.

Why join the A-Team?

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways
• Value Awards recognition
• Internal promotions
• Meaningful work with a collaborative team
• 900+ promotions per year
• 2,700+ leadership training courses

A snapshot of the role: Help Desk Support Specialist

• Respond promptly to user queries with solutions or training materials
• Perform basic system administration tasks
• Document fixes and update SOPs/runbooks
• Monitor tickets and SLA compliance

You'll also:

• Work with different teams and vendors
• Promote efficiency and process improvements
• Attend stand-ups and reviews
• Uphold OHS and EEO standards

What you bring:

• Ability to follow documented support procedures
• Strong oral and written communication
• Customer-service oriented
• Ability to communicate technical ideas clearly
• Professional demeanor and service standards

Preferred skills:

• Familiarity with IT platforms such as IBMS, Aquira, Salesforce
• Experience with ServiceNow or other ticketing tools
• Ability to work in a fast-paced environment

What success looks like:

• Timely resolution of internal support tickets
• Positive feedback from internal users
• Efficient collaboration with technical teams and vendors
• Proactive issue mitigation

What we value:

• Curious and Clever
• Entrepreneurial Energy
• Fast with Intent
• Laugh and Learn

What are you waiting for? Join the A-Team and experience the A-Life

Help Desk Technician

Location: Mandaluyong, National Capital Region

Salary: ₱900,000 - ₱1,200,000

Posted today

Job Description

WORK SCHEDULE: Helpdesk Technician

Monday-Friday 6 am-3 pm MST (Manila time: 8 pm-5 am)

Remote (Work from home)

Helpdesk Technicians play a pivotal role in delivering exceptional service to our Managed Agreement clients by utilizing client\'s comprehensive technology stack. They adhere to established processes and procedures while actively contributing to the creation and maintenance of documentation for common issues, thereby streamlining recurring tasks. In addition to assisting in ticket scheduling and responding to phone and chat support requests, Technicians are responsible for diligently following up with end users and ensuring the resolution of all tickets. They are also skilled at identifying requests that fall outside the scope of existing agreements and taking appropriate action

Basic Functions:

• Efficiently managing and resolving trouble tickets
• Facilitating effective communication with both internal teams and clients
• Offering responsive chat and phone support
• Independently coordinating their own schedules
• Maintaining meticulous document and file management
• Conducting quality assurance checks on completed tickets
• Educating and encouraging clients to adhere to best practices
• Proactively addressing ongoing issues and ensuring their resolution

Additional Duties and Responsibilities:

• Providing valuable remote assistance to on-site technicians
• Identifying opportunities for process improvement
• Collaborating across teams to ensure swift resolution and root cause analyses
• Rigorously testing solutions to prevent recurring issues
• Offering informed product recommendations from within our technology stack
• Recognizing out-of-scope opportunities and providing information for project execution

Knowledge, Skills, and Abilities Required:

• Hardware and Software Expertise
• Technical Troubleshooting
• Effective Communication
• Detail Orientation
• Time Management
• Adaptability
• Fast-Paced Environment
• Interpersonal Skills
• Continuous Learning
• Customer-Centric Approach
• Analytical Thinking

Help Desk Supervisor

Job Description

Educational Background

Graduate in any discipline; basic computer knowledge (MS Office)

Work Experience

The Tier 1 HR Helpdesk Client Manager leads teams handling Tier 1 HR queries for employees, managers, vendors, and 3rd parties following procedures and a knowledge base. Ensures first-time closure, SLA adherence, and contractual compliance. Rotational 24/7 shifts; 5 days work from office is mandatory.

Knowledge and Experience

• Experience leading Tier 1 HR helpdesk for UK/Europe/US
• Experience using ServiceNow or similar workflow/case management tools
• Good understanding of HR systems/applications, MIS

Core Role Responsibilities

• Lead teams providing Tier HR helpdesk support
• Team management, staffing, and performance
• Ensure SLA and data privacy compliance
• Prepare data for governance forums

Senior Help Desk Engineer

Job Description

Remote | Sat–Tue | 10:00 AM – 8:00 PM Eastern

About Helix Systems

Weashion MSP experience and deliver modern IT support. Tools include Kaseya, Freshdesk, Meraki, Addigy, Microsoft 365, Google Workspace, SentinelOne, Huntress.

Why This Role Matters

Be on the front lines, tackle issues across modern IT stacks, deliver great user experiences.

Schedule & Location

• Remote
• Saturday through Tuesday, 10:00 AM – 8:00 PM Eastern

What Youind

• Be first point of contact for support calls and tickets
• Troubleshoot and resolve desktop, network, and application issues
• Document every action in ticketing system
• Follow SOPs and contribute to internal documentation
• Deliver professional, empathetic client interactions
• Monitor tickets and SLA compliance

Kinds of Issues

• Outlook issues, password resets, printer and VPN issues, etc.

What You Bring

• 3+ years of helpdesk/IT support experience (MSP preferred)
• Windows 10/11 and Office knowledge
• RMM tools experience
• Microsoft 365 admin and SaaS troubleshooting
• Active Directory basics
• Networking fundamentals
• Clear communication
• English fluency

Bonus Points

• macOS or Google Workspace admin
• Azure, Hyper-V or virtualization exposure

How to Apply

When applying, please answer:

• Do you have MSP experience?
• Office 365 management
• Active Directory
• Hyper-V
• Google Workspace
• macOS
• What certifications do you hold?
• What are your compensation requirements?
• Why leaving current job?
• Describe a project or achievement

Why you'll love working here: We value efficiency, learning, and collaboration. Youlex? Tools and environments, and growth opportunities.