Call Center Sales Representative I (Entry-Level)

MCI; San Fernando; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Meal during training

Career growth

Shuttle services

Bonuses and rewards

Job summary

MCI in the Philippines is hiring Call Center Sales Representatives to connect with customers over the phone, explain products, resolve inquiries, and close sales. You will use training materials to upsell and deliver excellent service in a fast-paced environment.

The role requires strong communication skills, a high school diploma, and comfort with basic MS Office. You will contribute to our growing CX and BPO initiatives while following scripts and protecting customer data.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Strong verbal and written communication skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Dependable, punctual, and self-motivated.
• Skilled in conflict resolution, problem-solving, and negotiation.
• Customer-focused with empathy, patience, and responsiveness.
• Ability to multitask and manage time effectively.
• Team-oriented with a positive attitude.
• Comfortable in a fast-paced, evolving environment.
• Strong interpersonal skills and relationship-building ability.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Use product knowledge and training to recommend solutions and close sales.
• Build rapport, listen actively, and address customer needs effectively.
• Research account details and collaborate with internal teams to resolve issues.
• Manage customer accounts and process orders accurately using our systems.
• Follow scripts, policies, and procedures to ensure consistency and compliance.
• Protect customer data and handle sensitive information responsibly.
• Escalate complex issues to appropriate team members when needed.
• Stay current with training, system updates, and team communications.
• Maintain excellent attendance and punctuality.

Skills

Verbal communication

Written communication

Typing 20+ WPM

MS Office

Education

High school diploma

Tools

MS Office Suite

Job description

Philippines

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator with a passion for sales and customer service? Do you thrive in a fast-paced environment where every call is an opportunity to succeed? If so, we want you on our team!

We’re looking for motivated and results-driven Call Center Sales Representatives to join our dynamic team. In this role, you’ll connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence.

Key Responsibilities

• Handle inbound and outbound calls with professionalism and empathy
• Use product knowledge and training to recommend solutions and close sales
• Build rapport, listen actively, and address customer needs effectively
• Research account details and collaborate with internal teams to resolve issues
• Manage customer accounts and process orders accurately using our systems
• Follow scripts, policies, and procedures to ensure consistency and compliance
• Protect customer data and handle sensitive information responsibly
• Escalate complex issues to appropriate team members when needed
• Stay current with training, system updates, and team communications
• Maintain excellent attendance and punctuality

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

• Must be 18 years or older with a high school diploma or equivalent
• Strong verbal and written communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable, punctual, and self-motivated
• Skilled in conflict resolution, problem-solving, and negotiation
• Customer-focused with empathy, patience, and responsiveness
• Ability to multitask and manage time effectively
• Team-oriented with a positive attitude
• Comfortable in a fast-paced, evolving environment
• Strong interpersonal skills and relationship-building ability

Preferred Qualifications

• 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center
• Experience in state or federal work environments

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

• Must be 18 years or older with a high school diploma or equivalent
• Strong verbal and written communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable, punctual, and self-motivated
• Skilled in conflict resolution, problem-solving, and negotiation
• Customer-focused with empathy, patience, and responsiveness
• Ability to multitask and manage time effectively
• Team-oriented with a positive attitude
• Comfortable in a fast-paced, evolving environment
• Strong interpersonal skills and relationship-building ability

Preferred Qualifications

• 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center
• Experience in state or federal work environments

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

What You Can Expect From MCI

• HMO Coverage plus a dependent
• Rank & File: ₱100,000 coverage
• Supervisors/Managers: ₱120,000 coverage
• Dental Coverage
• In-house dental assistance worth ₱5,000, giving you easier access to quality care
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people and making new friends
• Plus, more in-office rewards, raffles, recognition gifts, and treats!

Compensation & Benefits That Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.