Call Center Representative. Salary upto 30K.

Recruitify_HR; Muntinlupa; On-site; PHP 279,000 - 446,400; Full time

Job summary

Recruitify_HR in Metro Manila is seeking a Customer Service Associate to assist customers by phone and email, provide detailed information about products and services, and resolve inquiries with professionalism.

You will maintain logs of customer interactions in the company database, collaborate with teammates to improve processes, and handle high call volumes with timely follow-up, including nights and weekends as required.

Qualifications

• High school diploma or equivalent.
• Experience in a call center or customer service.
• Strong communication and problem-solving skills.

Responsibilities

• Answer inquiries via phone calls and emails.
• Provide detailed information about products and services.
• Handle customer complaints with professionalism and provide solutions.
• Maintain logs of customer interactions in the company database.
• Collaborate with team members to improve customer service processes.

Skills

Communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

Description

• Assist customers by answering inquiries and resolving issues through phone calls and emails.
• Provide detailed information about products and services to enhance customer understanding.
• Handle customer complaints with professionalism and provide appropriate solutions.
• Maintain accurate logs of customer interactions and transactions in the company database.
• Collaborate with team members and management to improve customer service processes.

Requirements

• Educational Qualifications: High school diploma or equivalent; additional certification in customer service is a plus.
• Experience Level: 57 years of experience in a call center or customer service role.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Ability to handle high call volumes and ensure timely follow-up on customer issues.
• Qualities and Traits: Strong problem-solving skills and a customer-oriented mindset.
• Working Conditions: Ability to work flexible hours, including nights and weekends.