Call Center Representative (Blended)

Mass Markets; San Fernando; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading business services company in La Union, Philippines is seeking enthusiastic Call Center Representatives to assist with inbound and outbound customer service. Candidates should have strong communication skills and a customer-focused mindset. This role provides extensive growth opportunities and a comprehensive benefits package, including HMO coverage, allowances, and performance bonuses.

Benefits

HMO Coverage

Dental Coverage

Free meal during training

Performance bonuses

Employee shuttle services

Qualifications

• Minimum age of 18.
• Typing speed of at least 20 words per minute.
• Dependable and punctual with excellent time management.

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Resolve customer issues efficiently.
• Document customer interactions accurately.

Skills

Strong written and verbal communication skills

Customer-focused mindset

Problem-solving skills

Time management

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Windows operating systems

Job description

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re seeking enthusiastic Call Center Representatives to support a range of inbound and outbound customer service and sales initiatives. In this role, you’ll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services. Opportunities are available across various projects, including government programs and some of the world’s most recognized brands.

We’re looking for individuals with strong communication skills, a positive attitude, and a commitment to reliability and continuous learning.

Position Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy
• Resolve customer issues efficiently, aiming for first-call resolution
• Research and retrieve information across systems to support customer needs
• Accurately document customer interactions and process claims
• Guide customers through options to find the best solutions
• Use training and resources to answer questions while adhering to scripts and policies
• Maintain confidentiality and handle sensitive information appropriately
• Escalate complex issues to the appropriate team members when necessary
• Participate in training sessions and stay current on updates and procedures
• Follow attendance and scheduling requirements consistently

Candidate Qualifications

All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities

• Minimum age of 18
• High school diploma or equivalent
• Strong written and verbal communication skills
• Typing speed of at least 20 words per minute
• Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Familiarity with Windows operating systems
• Dependable and punctual with excellent time management
• Problem-solving and conflict resolution skills
• Customer-focused mindset with empathy and patience
• Ability to multitask and work independently
• Team-oriented with a collaborative spirit
• Comfortable in a dynamic, fast-paced environment

Compensation Details

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent
• Dental Coverage
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people and making new friends
• Plus, more in-office rewards, raffles, recognition gifts, and treats!

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.