Call Center Representative

JetSon Manpower Agency; Makati; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading staffing agency in Makati is seeking a results-driven Sales Specialist with expertise in the BFSI domain. This role involves managing end-to-end sales processes for financial products and services. The ideal candidate will have experience in the BPO industry and excellent communication skills. Join us to build trust and close deals in a fast-paced environment.

Qualifications

• 1–3 years of sales experience in BFSI or financial accounts within the BPO industry.
• Willingness to work night shifts or rotating schedules based on client location.

Responsibilities

• Conduct outbound calls to prospects and respond to inbound inquiries.
• Generate qualified leads and convert opportunities into closed sales.
• Educate customers on financial products.

Skills

Excellent communication and persuasion skills

Familiarity with banking and insurance terminology

Proficiency with CRM tools

Education

Bachelor’s degree in Business, Finance, or a related field

Tools

Salesforce

MS Office

Job description

We are looking for a results-driven Sales Specialist with expertise in the BFSI domain to join our BPO team. In this role, you will handle end-to-end sales processes for financial products and services on behalf of leading global clients. You’ll serve as a key liaison between financial institutions and their customers—building trust, educating prospects, and closing deals in a high-volume call center environment.

• Conduct outbound calls to prospects and respond to inbound inquiries related to banking, insurance, or investment services
• Generate qualified leads and convert opportunities into closed sales
• Educate customers on financial products such as personal loans, credit cards, term insurance, or mutual funds
• Ensure strict adherence to compliance, data privacy, and regulatory standards (e.g., AML, KYC)
• Use CRM tools to log activities, manage pipelines, and report on performance metrics
• Collaborate with QA, trainers, and supervisors to constantly improve pitch, product knowledge, and customer handling

• Bachelor’s degree in Business, Finance, or a related field (or equivalent experience)
• 1–3 years of sales experience in BFSI or financial accounts within the BPO industry
• Excellent communication and persuasion skills
• Familiarity with banking and insurance terminology and products
• Willingness to work night shifts or rotating schedules based on client location
• Proficiency with CRM and productivity tools (Salesforce, MS Office, etc.)