Call Center Operations: Assistant Manager

iqor philippines; Western Visayas; On-site; PHP 420,000 - 620,000; Full time

Job summary

iQor Philippines is seeking a capable supervisor to support the Call Center Manager in organizing and directing daily operations, ensuring service levels and adherence to policies.

You will assist in training and guiding supervisors, monitor performance, and help collect and analyze call-center statistics to drive improvements.

This role emphasizes collaboration, efficiency, and cost-effective processes to deliver outstanding customer service.

Qualifications

• 3+ years of call center experience in collections/sales/customer service/technical support.
• 1+ years of managing supervisors experience.
• High school diploma, GED, or equivalent required.

Responsibilities

• Directly assists the Call Center Manager in organizing and directing the day-to-day activities related to the operation of the Call Center.
• Assists in managing, training & guiding call center supervisors in performing their duties.
• Collects and analyze call-center statistics
• Assists in determining call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.

Skills

Call center experience

Supervisory management

Education

High school diploma or GED

Job description

iQor Philippines is seeking a capable supervisor to support the Call Center Manager in organizing and directing daily operations, ensuring service levels and adherence to policies.

You will assist in training and guiding supervisors, monitor performance, and help collect and analyze call-center statistics to drive improvements.

This role emphasizes collaboration, efficiency, and cost-effective processes to deliver outstanding customer service.