Call Center Agent - Patient Care Navigator - Cebu

TASQ Staffing Solutions; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading staffing company is seeking an experienced Patient Care Navigator to provide exceptional customer service on-site in Cebu City. The role involves managing inbound calls, adhering to protocols, and utilizing triage software to assist injured workers effectively. Candidates must have at least 1 year of experience in a BPO environment and strong communication skills.

Qualifications

• At least 1 year of experience in a BPO environment for inbound/outbound calls.

Responsibilities

• Answer inbound calls from injured workers and supervisors.
• Adhere to standard operating procedures and protocols.
• Input injured workers information into the Triage software application.
• Engage in clear and effective verbal communication with callers.
• Implement client-specific directives during the call process.

Skills

Strong communication skills

Education

College-level education or Associate Degree

Job description

Overview

TASQ is seeking an English-speaking Patient Care Navigator to work on-site in Cebu City. The pre-screening interview will be conducted over the phone, so please ensure your line is available.

Start Date: May 5, 2025

Work Setup: On-site

Requirements

• College-level education or Associate Degree
• Strong communication skills
• At least 1 year of experience in a BPO environment for inbound/outbound calls

Responsibilities

• Answer inbound calls from injured workers and/or supervisors, greet callers positively and professionally to provide exceptional customer service, and promptly transfer calls requiring triage to the correct queue.
• Adhere to standard operating procedures, protocols, algorithms, and customer directives while collecting relevant information from injured workers or supervisors and offering the necessary information to the caller.
• Input injured workers information into the Triage software application, ensuring it accurately reflects the details of each inbound/outbound call.
• Engage in clear and effective verbal communication with callers, using appropriate questioning techniques and seeking clarification when necessary.
• Understand and implement all client-specific directives as they arise during the call process, gathering or supplying information to injured workers and/or supervisors as instructed.