Call Center Agent - Pampanga

AMEHAN INTERNATIONAL JOB PLACEMENT SERVICES; Pampanga; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading staffing solutions provider in Pampanga is looking for passionate Call Center Agents. You will manage calls, resolve queries, and enhance customer satisfaction in a full-time position with career growth opportunities. Ideal candidates possess excellent communication skills and a commitment to exceptional service. Join us to shape your career in a rewarding environment.

Benefits

Competitive salary

Opportunities for career advancement

Supportive work environment

Qualifications

• Excellent communication skills with diverse customers.
• Ability to resolve queries efficiently.
• Proficient in English, both written and verbal.
• Familiarity with call center operations.
• Adaptability to changing priorities.
• Passionate about providing exceptional customer service.

Responsibilities

• Handle inbound and outbound customer calls.
• Resolve customer queries and concerns professionally.
• Document customer interactions accurately.
• Suggest process improvements for customer satisfaction.
• Participate in ongoing training and development.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Proficiency in English

Familiarity with customer service best practices

Ability to adapt in a fast-paced environment

Job description

About the role

We are seeking passionate and driven Call Center Agents to join our dynamic team at AMEHAN INTERNATIONAL JOB PLACEMENT SERVICES' in Angeles City, Pampanga. As a Call Center Agent, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position with opportunities for career growth and development.

What you'll be doing

1. Handling inbound and outbound calls from customers, providing efficient and effective support

2. Resolving customer queries and concerns in a timely and professional manner

3. Accurately documenting all customer interactions and following up as needed

4. Identifying opportunities to improve customer satisfaction and suggesting process improvements

5. Adhering to all company policies, procedures, and quality standards

6. Participating in ongoing training and development to continuously enhance your skills

What we're looking for

1. Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds

2. Strong problem-solving and critical thinking abilities to effectively address customer needs

3. Proficiency in English, both written and verbal

4. Familiarity with customer service best practices and call center operations

5. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

6. Commitment to providing exceptional customer service and a genuine passion for helping others

What we offer

At AMEHAN INTERNATIONAL JOB PLACEMENT SERVICES', we are dedicated to creating a supportive and rewarding work environment for our employees. We offer competitive salaries, opportunities for career advancement, and a range of benefits to support your well-being and work-life balance.

About us

AMEHAN INTERNATIONAL JOB PLACEMENT SERVICES' is a leading provider of comprehensive staffing solutions, serving a diverse range of industries. Our mission is to connect talented individuals with rewarding career opportunities, enabling both personal and professional growth. With a strong focus on customer satisfaction and employee development, we are committed to being the preferred choice for job seekers and employers alike.

Apply now to join our dynamic team and take the first step towards an exciting and fulfilling career as a Call Center Agent.