Call Center Agent Hiring. Amazing Salary upto 30K

Recruitify_HR; Makati; On-site; PHP 279,000 - 424,000; Full time

Job summary

A recruitment consultancy is seeking a customer service representative based in Metro Manila, Makati. The role requires providing exceptional service to callers, responding via phone, email, and chat. Candidates should have 3-5 years of experience in a call center environment, strong communication skills, and the ability to multitask. This position is set in a fast-paced environment where meeting performance metrics is essential.

Qualifications

• 3–5 years of experience in a call center environment.
• Ability to multitask and manage multiple inquiries simultaneously.
• Empathetic, detail-oriented, and customer-focused personality.

Responsibilities

• Provide exceptional customer service to callers by addressing inquiries and resolving issues.
• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Document customer interactions and maintain detailed records.
• Collaborate with team members to improve service efficiency and customer satisfaction.
• Meet or exceed performance metrics, including call handling time and customer satisfaction scores.

Skills

Strong communication skills

Problem-solving abilities

Patience

Education

Bachelor’s degree in a relevant field

Job description

Description

• Provide exceptional customer service to callers by addressing inquiries and resolving issues.
• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Document customer interactions and maintain detailed records to ensure support continuity.
• Collaborate with team members to improve service efficiency and customer satisfaction.
• Meet or exceed performance metrics, including call handling time and customer satisfaction scores.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 3–5 years of experience in a call center environment.
• Skills and Competencies: Strong communication skills, problem-solving abilities, and patience.
• Responsibilities and Duties: Ability to multitask and manage multiple inquiries simultaneously.
• Qualities and Traits: Empathetic, detail-oriented, and customer-focused personality.
• Working Conditions: Fast-paced work environment requiring standing and sitting for extended periods.