Call Center Agent – Healthcare – Cebu, Philippines

Competent Synergies; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading customer experience transformation company in Cebu, Fusion CX, is hiring Call Center Agents to deliver top-notch healthcare service. This role offers an inclusive work culture with ample growth opportunities, aiming to enhance customer relationships and ensure satisfaction in the fast-paced BPO sector.

Benefits

Competitive Salaries

Learning and Growth Opportunities

Supportive Work Environment

Qualifications

• Entry-level candidates welcome; experience in customer service or medical field is a plus.
• Excellent communication and interpersonal skills are essential.
• Ability to learn and convey complex information effectively.

Responsibilities

• Make outbound calls to healthcare professionals.
• Utilize the CRM platform for documentation.
• Provide excellent customer service and meet performance metrics.

Skills

Excellent Communication Skills

Interpersonal Skills

Active Listening

Problem-Solving Skills

Self-Motivation

Tools

CRM platform

Job description

Are you a fresher or an experienced professional searching for a Call Center Agent job vacancy in Cebu? Here is an opportunity you must not miss! A rewarding call center agent or customer service job hiring in Cebu City is offering you a rare opportunity to build a career with a leader in customer experience transformation. Join us as a Call Center Agent in Fusion CX Cebu for an innovative healthcare IT company, upholding Fusion CX’s account performance and customer service excellence standards. The customer-focused representative will be responsible for all customer-related activities and is expected to meet all required metrics set by the clients. This Cebu hiring opportunity allows you to advance your career in a supportive environment while offering top-notch customer service and making a difference in the fast-growing industry. So, are you ready to make an impact? Apply now and join our team!

Job Description

These tasks may vary based on the division or department’s service nature or business direction changes. Here are the key responsibilities of the Healthcare Call Center Agent in Cebu:

• Make outbound telephone calls to physicians’ offices or clinics, ensuring professional and clear communication.
• Utilize the CRM platform to document all call activities and manage target account information effectively.
• Demonstrate excellent verbal, written, and interpersonal communication skills to represent the client as a healthcare call center agent professionally.
• Must be clear and articulate with professional telephone skills.
• Utilize excellent active listening skills to offer an excellent customer service experience.
• Organize and plan tasks efficiently and work both independently and as part of a team.
• Display high levels of initiative and commitment to complete projects and assignments successfully.
• Ability to accurately assess individual situations and draw on prior knowledge, experience, and problem-solving skills to come up with successful solutions.
• Ability to multitask effectively in a fast-paced environment
• Must be able to identify critical activities and adapt to changing priorities to meet objectives.
  
  

Job Requirements

Essential educational qualifications, experience, skills, and qualities to thrive in the role of healthcare call center agent in Cebu:

• Previous experience in the medical field, pharmaceuticals, or customer service is a plus, though not required. Entry-level candidates, recent graduates, or those new to the industry are welcome to apply.
• Excellent communication skills and strong interpersonal skills, coupled with strong planning and organizational abilities
• Demonstrated capabilities include keen judgment, effective decision-making, strong leadership, self-motivation, and initiative.
• Ability to learn, analyze, understand, and convey complex information
  
  

Highly desired qualities and attributes of a successful Call Center Agent

• Excellent Customer Service
• Motivation for Sales
• Meeting Goals
• Self-Confidence
• Product-Knowledge
• Presentation Skills
• Client Relationships
• Self-Motivated
  
  

Why Join Fusion CX?

Joining Fusion CX in Cebu means being part of an inclusive and diverse workforce and working in a forward-thinking customer experience transformation company. Join a global and dynamic team as a call center agent in Cebu, serving customers of a new-age healthcare information technology company. By joining this job vacancy in Cebu, you will enjoy ample learning and growth opportunities, competitive salaries, and a supportive environment. If you are ready to take the next step in your career in the thriving BPO industry in Cebu, join this role in Fusion CX’s job hiring in Cebu and be part of our success story.