Call Center Agent For Healthcare Account Up To

Buscojobs; Metro Manila; On-site; PHP 400,000 - 600,000; Full time

Job description

Job Postings Summary

Multiple customer service and call center roles across various companies are listed. The postings describe responsibilities such as handling customer inquiries via phone, email, and chat; resolving issues; maintaining records; and providing excellent service. Qualifications commonly include high school diploma or equivalent, strong communication skills, ability to work in fast-paced environments, and willingness to work onsite or flexible schedules. Several postings mention Genpact roles focused on customer service, process development, and banking operations with emphasis on AI-driven transformation and equal opportunity employment statements.

Responsibilities

• Receive and respond to customer inquiries via calls, emails, and chats; capture and verify required information
• Provide accurate solutions and resolve issues in a professional, timely manner
• Maintain detailed records of interactions and resolutions
• Communicate solutions and recommendations to clients and stakeholders
• Stay up to date with product/service offerings and company policies
• Collaborate with cross-functional teams to ensure seamless service delivery
• Meet or exceed performance metrics and quality assurance targets
• Escalate regulatory or compliance matters as needed

Qualifications

• High School or equivalent; may include Senior High School graduates
• Customer service experience preferred; financial services or banking experience may be a plus
• Strong written and verbal communication skills
• Ability to work in a fast-paced environment and handle a high volume of inquiries
• Attention to detail and accuracy in record-keeping
• Willingness to work onsite or with flexible schedules; some roles require evening/weekend availability

Preferred/Additional Skills

• Experience with CRM software and Microsoft Office
• Problem-solving, analytical thinking, and initiative
• Ability to work independently and as part of a team
• Understanding of banking or financial services processes and compliance

Salary & Benefits

• Salary ranges vary by role and location; examples include Php16,000–Php20,000 per month in some postings and ₱24,000–₱336,000 annually in others
• Paid training, opportunities for promotion, and benefits such as health insurance or HMO for employees and dependents
• Overtime pay, 13th month salary, performance bonuses where applicable

Other Details

• Open to flexible schedules including evenings, weekends, and shifts
• Some postings indicate location-specific restrictions or regional eligibility; applicants should verify region acceptance during apply

EEO Statement

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Genpact does not charge applicants any fees to process job applications. Be cautious of scams asking for payment or equipment purchases.