Call Center Agent / CSR - with 35k Sign On Bonus (Insurance Account)

GDV BUSINESS SERVICES CO.; Manila; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Day 1 HMO

Competitive Salary Package

Paid Training

Career Growth and Development

Supportive Work Environment

Open to No BPO Experience

Job summary

GDV BUSINESS SERVICES CO. is seeking Customer Service Representatives to join our team in San Lazaro. This role involves handling voice and non-voice transactions, assisting customers with inquiries, and providing timely support.

Qualifying candidates must be at least high school graduates, possess good communication skills, and be willing to work onsite and during shifting schedules including weekends. This position offers a supportive work environment and includes various perks.

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.
• With at least 6 months BPO experience.
• Good verbal and written communication skills.
• Willing to work onsite in San Lazaro.
• Willing to work on a shifting schedule, including weekends and holidays when required.

Responsibilities

• Handle customer inquiries through voice or non-voice channels.
• Assist with customer requests, account updates, and issue resolution.
• Provide accurate information based on established guidelines.
• Process and update customer information.
• Document customer interactions and transactions.
• Follow company procedures, quality standards, and compliance guidelines.
• Maintain professionalism and confidentiality.
• Meet assigned productivity and quality targets.

Skills

Communication skills

Customer support

Education

High School Graduate

Job description

We are looking for Customer Service Representatives to join our growing team in San Lazaro. Depending on the assigned role, you may handle voice or non-voice transactions, assist customers with inquiries and requests, and provide professional and timely support.

Responsibilities

• Handle customer inquiries through voice or non-voice channels

• Assist with customer requests, account updates, and issue resolution

• Provide accurate information based on established guidelines

• Process and update customer information

• Document customer interactions and transactions

• Follow company procedures, quality standards, and compliance guidelines

• Maintain professionalism and confidentiality

• Meet assigned productivity and quality targets

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate

• With at least 6 months BPO experience

• Good verbal and written communication skills

• Willing to work onsite in San Lazaro

• Willing to work on a shifting schedule, including weekends and holidays when required

Perks & Benefits

• Day 1 HMO

• Competitive Salary Package

• Paid Training

• Career Growth and Development Opportunities

• Supportive Work Environment

• Open to Applicants with No BPO Experience