Call Center Agent - CSR - Taguig

TASQ Staffing Solutions; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A staffing solutions company is seeking English-speaking call center agents for on-site positions in Taguig starting May 13, 2025. The role focuses on customer service in the Fraud department, requiring effective communication and relationship-building skills. Ideal candidates will have a High School Diploma and experience in call centers. The position emphasizes safeguarding the client's brand reputation while ensuring customer satisfaction.

Qualifications

• Minimum of a High School Diploma or equivalent required.
• One year of experience in call center collections, customer service, or telemarketing is ideal.
• Must communicate effectively in English.

Responsibilities

• Engage with consumers on behalf of the client through calls.
• Help prevent fraudulent activity while assisting customers.
• Safeguard the client's brand reputation.
• Ensure a positive experience for customers.

Skills

Effective English communication

Relationship-building skills

Computer navigation skills

Education

High School Diploma or equivalent

Job description

Overview

TASQ is seeking English-speaking call center agents for on-site positions in Taguig, with openings available starting May 13. The initial screening interview will take place via phone, so please ensure your phone line is open.

Responsibilities

• As a Customer Service Representative in the Fraud department, you will engage with consumers on behalf of the client through inbound and outbound calls.
• This position requires strong relationship-building skills to assist customers and prevent fraudulent activity.
• You will need to navigate multiple systems at once while effectively utilizing your computer.
• The primary goal of this role is to safeguard the client's brand reputation and ensure a positive experience for customers.

Qualifications

• A minimum of a High School Diploma or equivalent is required.
• Ideally, candidates should have one year of experience in call center collections, customer service, or telemarketing.
• Applicants must be able to communicate effectively in English, both spoken and written.
• Candidates should be willing to work in either collections or anti-fraud roles.

Position

POSITION PURPOSE: Anti-Fraud — Start date is May 13, 2025