Call Center Agent: ₱21K+ + Free Accommodation & HMO

Foundever®; Tarlac City; On-site; PHP 290,000 - 357,000; Full time

Benefits offered by this job

Comprehensive training

Career advancement programs

Wellness program with health benefits

ERGs and inclusive culture

Job summary

Foundever is seeking a Call Center Agent in the Philippines to handle both inbound and outbound calls, assisting customers with inquiries, complaints, or technical issues while following company policies. You will document interactions and stay updated on products and promotions.

Ideal candidates include graduates with customer-facing experience or a high school diploma with BPO exposure, and must be able to work shifting schedules, including nights and weekends.

Qualifications

• College graduate (no experience required) OR Senior high school/2-year Vocational Course graduate/2-year undergraduate with at least 6 months customer-facing experience OR High school diploma or equivalent with at least 6 months BPO experience

Responsibilities

• Answer inbound and outbound calls in a professional manner
• Assist customers with inquiries, complaints, or technical issues
• Provide accurate information and solutions based on company policies
• Process orders, applications, or requests efficiently
• Escalate complex issues to higher management when necessary
• Document customer interactions and maintain accurate records
• Meet or exceed performance targets (call handling time, customer satisfaction)
• Follow call scripts and guidelines to ensure service quality
• Stay updated on company products, services, and promotions
• Uphold confidentiality and security of customer information

Skills

Strong communication

Typing skills

Problem solving

Team player

Customer service

Education

College graduate

Senior high school

2-year vocational

2-year undergraduate

High school diploma

Job description

Foundever is seeking a Call Center Agent in the Philippines to handle both inbound and outbound calls, assisting customers with inquiries, complaints, or technical issues while following company policies. You will document interactions and stay updated on products and promotions.

Ideal candidates include graduates with customer-facing experience or a high school diploma with BPO exposure, and must be able to work shifting schedules, including nights and weekends.