(C) Nonvoice Account - Chat Email - Airline Reservation

Sapient Global Services; Pasig; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

HMO coverage for you + 2 dependents

Pioneer accounts including non-voice

Incentives and signing bonuses

Premium perks

Life Insurance & Retirement Plan

Shifting schedules: Day, Mid, or Night

Job summary

Sapient Global Services in Metro Manila is hiring a Customer Service Representative. The role handles inquiries via voice and non-voice channels, processes orders, returns, and account updates with empathy and efficiency, with a 1-day hiring process and a salary of up to ₱25,000 plus monthly commissions.

You don’t need call center experience—we provide training. On-site work, opportunities for growth, HMO for you and 2 dependents from Day 1, pioneer accounts including non-voice roles, incentives

Qualifications

• High school graduates or ALS passers for the role.
• No call center experience required; training will be provided.
• Strong communication and problem-solving skills are essential.
• Willing to work onsite in Metro Manila.

Responsibilities

• Handle customer concerns through voice and/or non-voice channels.
• Resolve concerns with empathy and efficiency.
• Process orders, returns, and account updates with accuracy.
• Work with a supportive team and hit KPIs in customer satisfaction.

Skills

Communication skills

Problem-solving

On-site work

Customer service

Education

High School Diploma (old curriculum)

ALS passer

Fresh graduates welcome

Job description

Still stuck in a job or situation that doesn’t challenge or reward you?

Maybe it’s time to make a move—and we’re making it easy for you.

Sapient is growing, and YOU could be the newest addition to our Customer Service Representative team in Metro Manila! With a 1-day hiring process and a salary of up to ₱25,000 plus monthly commissions. What’s stopping you?

What Your Day Looks Like:

• Handle customer concerns through voice and/or non-voice channels.
• Resolve concerns with empathy and efficiency
• Process orders, returns, and account updates with accuracy.
• Work with a supportive team that wants you to succeed
• Hit key performance targets in customer satisfaction and efficiency.

What We’re Looking For:

• High school graduates (old curriculum), ALS passers, fresh grads welcome!
• No call center experience? No problem — we’ll train you.
• Good communication and problem-solving skills.
• Willing to work onsite in Metro Manila
• Career shifters and experienced CSR agents are welcome.

What You Get:

• Salary up to 25K + Monthly Commissions
• Career growth for consistent performers
• HMO coverage for you + 2 dependents starting Day 1
• Pioneer accounts (including easy, non-voice roles)
• Incentives, signing bonuses, and premium perks
• Shifting schedules — Day, Mid, or Night shifts
• Life Insurance & Retirement Plan for qualified hires
• Free coffee & biscuits (yes, we care about the little things!)

Why Sapient?

You weren’t made for just “okay” jobs. Choose a career that invests in your growth, rewards your work, and treats you like you matter.

At Sapient, we give everyone a chance:

We don’t wait for “perfect” applicants — we build them. You bring the attitude — we’ll handle the training.