Business Systems Support Engineer

Verkada Inc.; San Mateo; On-site; PHP 6,246,000 - 12,492,000; Full time

Job summary

Verkada Inc. is seeking a Business Systems Support Specialist to back the Business Systems team, grow the internal user base, and support the sales organization.

You will provide frontline support for platform users, particularly in Salesforce, and help document best practices and tips to improve efficiency and consistency across teams.

Qualifications

• Customer-focused mindset and eagerness to learn.
• Ability to analyze business processes and translate requirements.
• Strong written and verbal communication of technical concepts.
• Proven problem-solving skills and attention to detail.
• Ability to work effectively in a team.

Responsibilities

• Provide front-line support for platform users in the Business Systems tools.
• Prioritize and improve user experience within Salesforce for the sales org.
• Document and communicate best practices, tips, and processes.
• Enable users to use business tools correctly and efficiently.
• Understand system scope and context to troubleshoot effectively.
• Identify improvement opportunities and collaborate with engineering to implement changes.

Skills

Customer-focused mindset

Strong analytical/problem solving

Communication of complex tech

Team collaboration

Education

Bachelor’s degree or higher

Tools

Excel

Google Sheets

Job description

Who We Are

Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.

You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.

Overview

Verkada is seeking a Business Systems Support Specialist to support its Business Systems team, growing internal user base, and sales team. This position will work with our Business Systems team and internal customers on the daily and proper use of our tools and processes. A successful Support Specialist is meticulous and driven to ensure that platform users have the very best possible experience when using our tools. Our Business Systems team is a lean, creative, highly technical, fast-moving group with a strong passion for solving problems and implementing scalable systems.

Responsibilities

• Provide front-line support for platform users using the various tools that the business systems team has built.
• Prioritize and cultivate a positive user experience within our Salesforce environment for the sales organization.
• Document and communicate proper processes, tips, and tricks.
• Enable the user base to use business tools properly.
• Understand the context and scale of our systems, and use that knowledge to effectively problem solve.
• Identify areas of improvement within existing platforms and work with engineering teams to deliver regular improvements.

Requirements

• A customer-obsessed mindset, eagerness to learn, and a passion for helping others
• Solid understanding in business analysis including intermediate Excel / Google Sheets skills
• Ability to communicate complex technical matters both orally and in writing
• Demonstrated problem-solving skills and attention to detail
• Ability to work within a team environment
• Bachelor’s Degree or higher

Annual Pay Range

At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)

Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).

Estimated Annual Pay Range

$100,000 — $200,000 USD

Verkada Is An Equal Opportunity Employer

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

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