Business Performance Analyst

GlobalTek BPO Inc.; Philippines; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading BPO company in the Philippines is seeking a Business Performance Analyst to transform data into actionable insights that drive high-impact decisions in healthcare services. Candidates should have strong experience in SQL, BI tools like Power BI, and possess excellent communication skills. This role offers a competitive salary and several benefits, including paid time off and health coverage.

Benefits

Monthly salary of Php 65,000 to Php 88,000

Paid time off

HMO Coverage

Qualifications

• 3-5 years of experience as a Business Analyst or similar role.
• Experience working in product companies and with Agile methodologies.
• Strong story-telling skills with data.

Responsibilities

• Design and implement ETL solutions for enterprise analytics.
• Build and maintain data warehouses and analytic solutions.
• Develop dashboards and reports to support performance tracking.

Skills

Advanced SQL skills

Data analysis

Communication skills

Proficiency with BI tools

Detail-oriented

Education

BA in Computer Science or equivalent

Tools

Power BI

Tableau

Excel

Job description

One Team. One Mission.

GlobalTek BPO Inc.is an in-house BPO company who helps the underserved and at-risk disabled population in their quest to receive all the disability benefits they medically, legally, and ethically qualify for from both government and private entities. We develop medical evidence that helps our clients navigate the complex disability benefits journey to improve their life trajectory.

GlobalTek supports our US clients atTrajector, which was founded in 2014 with a handful of employees. In the last 10 years, the company has grown to over 1,800 employees and we continue to expand rapidly. Our mission is to improve the lives of Veterans by providing expert medical consulting services tooptimizetheir disability benefits. We need passionate, dedicated team members toassistin improving the quality of life for our Veterans.

Job Overview

At Trajector Medical, we are dedicated to improving access to life-changing disability benefits for veterans and individuals with complex medical needs. As aBusiness Performance Analyst, you will play a critical role in transforming raw data into actionable insights that improve operations, streamline processes, and strengthen our impact on clients’ lives. This position bridges advanced data engineering, analytics, and healthcare industry knowledge to drive high-impact business decisions across the organization.

About Our Perks, Compensation, & Benefits

• Monthly salary package of Php 65,000 to Php 88,000.
• Paidtime off including Sick Leave* and Vacation Leave*.
• Mental Health Leave*and Birthday Leave*.
• HMO Coverage plus 1 free dependent*.
• Work life balance.

Responsibilities

• Design and implement robust ETL solutions and data pipelines to support enterprise analytics, including the integration of disability information, clienteligibility, and client service data.
• Build and maintain data warehouses and analytic solutions that enable scalable, secure, and efficient data operations across the company.
• Develop dashboards, reports, and visualizations using TMtools to support performance tracking, compliance, and strategic initiatives.
• Gather and refine business requirements in collaboration with cross-functional teams and recommend analytics solutions that meet evolving organizational needs.
• Leverage advanced SQL skills to create complex queries and stored procedures for data extraction, manipulation, and reporting across multiple platforms.
• Ensure accuracy across fields for all ELT reports and dashboards/findings – clear definitions across data used informing business decisions
• Help facilitate projections for TM business
• Ensure high-quality documentation, version control, and performance optimization across all solutions

Qualifications

• Amenable to workonsite in Clark, Angeles City, Pampanga.
• Amenable to work nighshift, following EST schedule.
• With 3-5 years of experience as a Business Analyst or the same role.
• Expert level experience in MS Excel (functions and pivot tables)
• High degree of proficiency with BI tools and building visualizations and dashboards, using tools such as Sigma, PowerBI, Tableau, Looker, Google Analytics, Sisense.
• Ability to perform queries with basic SQL.
• Ability to ramp and learn new tools and technology quickly and seek independent learning to build proficiency.
• Strong data analysis and data story-telling skills, with a high degree of objectivity.
• Strong communication skills (verbal, written, listening, presentation), with the ability to articulate in a clear, concise and compelling manner to a range of audiences.
• Detail-oriented and highly organized, with the ability to apply structure to unstructured data and information.
• Experience in product companies and with product development methodologies such as Agile, SCRUM, or Kanban.
• BA in Computer Science, Business Administration, Mathematics, Information Systems, or equivalent.
• Nice to have:
• Snowflake Experience
• Advanced SQL
• Python
• Experience in Product Operations or software product companies
• Agile environment; Oracle; SQL Server Business Intelligence Studio; SQL Server; SSRS; SSIS; SSAS; SSMS; Power BI; Tableau (optional); C#.NET; Python; Azure Data Factory; Azure Databricks; Excel; PowerPoint.

GlobalTek PH is an EOE/Veterans/Disabled/LGBTQ employer.