Business Insights Analyst

taskus; Pasig; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

TaskUs is seeking a Business Insights Analyst to influence strategic decisions through data storytelling and advanced analytics. You will summarize complex datasets into executive-ready insights and collaborate with data visualization and engineering teams to build scalable reporting ecosystems.

The role focuses on turning analytical outputs into strategic recommendations, while partnering with business units to translate needs into robust analytical solutions.

Qualifications

• Ability to run rigorous statistical analysis on labeling outputs and determine testing needs.
• Ability to independently query and extract raw labeling data for dashboards and reports.
• Translate complex statistical findings into clear, actionable dashboards for stakeholders.

Responsibilities

• Architect data-driven narratives that translate datasets into high-level business stories informing executive strategy.
• Oversee synthesis of complex data into actionable frameworks prioritised by business impact.
• Define the roadmap for ad-hoc and automated reporting aligned with core KPIs.
• Lead cross-functional collaborations with Data Visualization and Engineering teams to build scalable reporting ecosystems.
• Bridge business requirements and technical specifications in a clear, actionable way.

Skills

Statistical Modeling & Analysis

Intermediate SQL

Data Visualization

Education

Bachelor's Degree in ECE, Computer Engineering, CS, IT, or related IT course

Tools

Looker Studio

Tableau

Power BI

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a Business Insights Analyst role with TaskUs

Focus: Strategic influence, mentorship, and high-level stakeholder management.

• Strategic Storytelling: Architect data-driven narratives that translate complex datasets into high-level business stories, directly influencing executive strategy and pivoting organizational tactics.
• Decision Support Leadership: Oversee the synthesis of complex data into actionable frameworks, ensuring insights are prioritized based on their potential for business impact.
• Stakeholder Synthesis: Serve as the primary consultant to business partners, translating technical analytical findings into executive-ready next steps and strategic roadmaps.
• Reporting Strategy & Oversight: Define the roadmap for ad-hoc and automated reporting, ensuring all outputs align with core business KPIs and long-term objectives.
• Cross-Functional Orchestration: Lead collaborations with Data Visualization and Engineering teams to build scalable, repeatable reporting ecosystems that maintain high standards of data hygiene and trend discovery.
• Technical Liaison: Bridge the gap between technical teams and business units by translating high-level business requirements into robust technical specifications and vice versa.
• Insight Governance: Direct the integration of disparate data sources and the development of strategic assumptions to identify untapped market opportunities and business risks.

Must-Have Core Competencies

• Statistical Modeling & Analysis: Ability to run rigorous statistical analysis on labeling outputs and determine the exact testing or sampling needed to improve the classifiers.
• Intermediate SQL: Ability to independently query and extract raw labeling data to serve as the source of our dashboards and reports.
• Data Visualization: Proficiency in tools like Looker Studio, Tableau, or Power BI to translate complex statistical findings into clear, actionable dashboards.

Optional Skills

• Foundational ML / NLP Evaluation: Understanding of core machine learning metrics (Precision, Recall, F1 scores, etc.) to properly evaluate classifier performance and familiarity with the technical concepts and language.
• A/B Testing Framework Design: Experience setting up control groups for process changes.
• Root Cause Analysis: Ability to transition the role from simply reporting numbers to identifying the cause of errors.

Education / Certifications

Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course.

Work Arrangement

• 100% onsite
• Night Shift
• Site: Imus, Cavite or Ortigas
• Amenable to start ASAP

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.