Business Excellence Manager

RELX; Iloilo City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading global information and analytics company is seeking a Business Excellence Manager to enhance operational efficiency across various business units. The ideal candidate must hold a Bachelor's Degree and demonstrate strong skills in remote team management and effective people management. Responsibilities include driving continuous improvement, resolving issues, and providing coaching to develop talent. The role requires strong communication skills and a detail-oriented approach to process management.

Qualifications

• Must learn quickly and check details to manage operations effectively.
• Must have strong interpersonal skills to build trust-based relationships.
• Experience in the insurance industry is a plus.

Responsibilities

• Drive operational efficiency and continuous improvement across business units.
• Support change management during transformation projects.
• Prepare and present business performance insights to stakeholders.
• Resolve personnel and technical issues to foster development and growth.
• Provide leadership guidance and coaching to develop talent.

Skills

Remote team management skills

Effective people management

Strong written and verbal communication

Problem solving

Project management

Attention to detail

Education

Bachelor's Degree

Job description

Job Summary

We are looking for a Business Excellence Manager who will support multiple teams in operations in LN Risk Insurance and Healthcare. The ideal candidate must be effective in grasping and understanding various business unit specific goals and objectives and drive effective and efficient service delivery to supported businesses. This leader must be strategic but capable to be hands-on when necessary to drive process innovation and improvement; increase operational effectiveness and efficiency; and improve customer and business results. Because of the unique vantage point of this position, he/she is expected to lead harmonization efforts and share best practices to drive consistence, improvements and improve outcomes and business results.

Accountabilities

• Responsible for driving operational efficiency, continuous improvement, and strategic alignment across business units. This role partners with cross-functional teams to identify performance gaps, implement process enhancements, and foster a culture of excellence through data-driven decision-making and people development.
• Support work migrations and change management efforts during transformation or automation projects.
• Prepare and present business reviews, dashboards, and insights to stakeholders.
• Reviews and evaluates work of the department and prepares performance reporting/evaluations, which can extend to validating individual productivity and work quality using trackers and monitoring tools.
• Resolve issues including but not limited to personnel, business and technical issues and create an environment that fosters both employee development and organizational growth.
• Confers and advises supervisors on administrative policies and procedures, technical problems, priorities, and method.
• Develop supervisors and staff; provide leadership guidance and coaching, mentoring and assessment to develop our talent and help individuals reach their potential.
• Represent department on cross-functional project teams.
• Complete other duties as assigned.

Qualifications

• Bachelor's Degree holder
• Remote team management skills required
• Ability to learn quickly, check details, meet deadlines and grasp product and process are business requirements to be able to effectively manage operations and assist in process improvement initiatives
• Highly experienced in effective people management, coaching, motivating, coordinating, and providing guidance to teams and/or individuals involved in servicing customer or content operations.
• Strong interpersonal skills and can easily build and sustain trust-based relationships with all levels of the organization. Demonstrate solid leadership skills in building enterprise value as an indispensable business partner.
• Strong written and verbal communication, problem solving, project management and delegation skills.
• Strong attention to detail with ability to identify missing information, errors, trends, and areas of concern
• Insurance industry experience is a plus

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