Business Development Representative

Genesys; Mexico; On-site; MXN 420,000 - 660,000; Full time

Job summary

Genesys in Mexico City is seeking a skilled Sales Development professional to drive qualified pipeline for strategic accounts through outbound prospecting and inbound demand. You will collaborate with Account Executives, Marketing, and Customer Success to shape account strategies and convert customer priorities into sales opportunities.

This role offers exposure to senior stakeholders across commercial segments, a fast-paced, growth-oriented environment, and cross-functional initiatives that

Qualifications

• 1 to 3 years of experience in a BDR/SDR or similar role within SaaS or tech.
• Proven track record of outbound prospecting and pipeline generation.
• Experience engaging mid-level, senior, and C-level stakeholders.
• Professional fluency in English.
• Strong understanding of Mexican business culture.
• Excellent organizational and time-management skills.
• Collaborative mindset across Sales, Marketing, and Customer Success.

Responsibilities

• Drive qualified pipeline across strategic accounts in Mexico through outbound prospecting and multi-channel engagement.
• Develop targeted account and territory strategies aligned with regional priorities and revenue goals.
• Identify and engage decision-makers across commercial, upper mid-market, and enterprise organizations.
• Qualify inbound and marketing-generated demand to create high-quality sales opportunities.
• Partner with Account Executives to strengthen account planning and accelerate pipeline development.
• Collaborate with Marketing on campaigns and ABM initiatives to increase engagement.
• Coordinate with Sales, Customer Success, Alliances, and Channel teams to identify growth opportunities.
• Articulate the value of Genesys Cloud and AI-powered CX solutions in business outcomes.

Skills

Outbound prospecting

Lead qualification

Sales pipeline

Stakeholder engagement

English fluency

Mexican market knowledge

Cross-team collaboration

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Drive new business growth across strategic commercial and enterprise accounts in Mexico by creating qualified pipeline and connecting customer priorities with Genesys Cloud and AI-powered customer experience solutions. You will own early-stage engagement across outbound prospecting and inbound demand, building relevant conversations with decision-makers and translating customer challenges into meaningful sales opportunities. Partner closely with Account Executives, Marketing, Customer Success, Alliances, and Channel teams to shape account strategies, prioritize opportunities, and strengthen market coverage. Your work will directly support regional pipeline and revenue goals while helping organizations improve how they engage with their customers through cloud, AI, and modern customer experience technology. At Genesys, empathy informs how we understand customers, collaboration helps teams move together, and ambitious thinking enables us to solve complex customer experience challenges. This role offers exposure to strategic accounts, senior stakeholders, and cross-functional initiatives, creating a strong foundation for continued growth within the Genesys sales organization.

Key Responsibilities

• Drive qualified pipeline across strategic accounts in Mexico through personalized outbound prospecting, inbound lead management, and coordinated multi-channel engagement
• Develop targeted account and territory strategies that align prospecting activity with regional priorities and revenue goals
• Identify and engage key decision-makers across commercial, upper mid-market, and enterprise organizations to uncover customer priorities and potential opportunities
• Qualify inbound and marketing-generated demand to create high-quality sales opportunities with clear customer needs and business relevance
• Partner with Account Executives to strengthen account planning, identify whitespace, and execute tailored engagement strategies that accelerate pipeline development
• Collaborate with Marketing on campaigns, events, Account-Based Marketing initiatives, and follow-up strategies that increase engagement within priority accounts
• Coordinate with Sales, Customer Success, Alliances, and Channel teams to identify opportunities for new business, growth, and broader customer engagement
• Articulate the value of Genesys Cloud and AI-powered customer experience solutions in the context of customer challenges, digital transformation priorities, and desired business outcomes
• Build and maintain a consistent, high-quality pipeline that contributes to regional revenue objectives and opportunity conversion
• Maintain accurate customer, activity, and pipeline information in Salesforce to support effective forecasting, reporting, and account coordination
• Share insights on Mexican market trends, customer priorities, and the competitive landscape to strengthen territory and account strategies
• Deliver against performance goals related to qualified meetings, pipeline creation, pipeline acceleration, and opportunity conversion

Required Qualifications

• 1 to 3 years of experience in a Business Development Representative, Sales Development Representative, Inside Sales, or similar commercial role within SaaS, cloud, customer experience, or technology environments
• Proven track record of outbound prospecting, lead qualification, and pipeline generation
• Experience engaging mid-level, senior, and C-level stakeholders within complex organizations
• Experience managing both inbound and outbound leads across multiple stages of early customer engagement
• Professional fluency in English, with strong written and verbal communication skills
• Strong understanding of Mexican business culture and consultative technology sales environments
• Excellent organizational, time-management, and follow-through capabilities
• Strong business acumen and the ability to connect customer priorities with relevant technology solutions
• Collaborative mindset with demonstrated ability to work effectively across Sales, Marketing, Customer Success, Alliances, and Channel teams

Preferred Qualifications

• Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement platforms
• Familiarity with customer experience, contact center, cloud, or AI-powered solutions
• Experience supporting Account-Based Marketing strategies or platforms such as 6sense
• Familiarity with multi-channel prospecting platforms such as Salesloft or similar tools

Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Our AI-powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions. Stay connected to learn how we're applying AI to real customer experience challenges and hear about future opportunities. Sign up here. If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.