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A leading company in forwarding services seeks an Account Manager to build and maintain strong relationships with key clients. The role involves managing accounts, identifying growth opportunities, and ensuring customer satisfaction. Suitable candidates will have a bachelor’s degree in a relevant field and experience in sales or account management.
JOB REQUIREMENTS
Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
2 - 3 years of experience in sales, account management, or a related field, preferably in managing key accounts.
Strong interpersonal and communication skills.
Excellent negotiation and problem-solving abilities.
Ability to manage multiple accounts and priorities simultaneously.
Proficiency in CRM software and MS Office Suite.
Strategic thinking and analytical skills.
Driving Skills
JOB DESCRIPTION
o Serve as the primary point of contact for key clients.
o Build and maintain strong, long-lasting client relationships.
o Understand client needs and provide tailored solutions.
o Identify opportunities to grow business within assigned accounts.
o Develop and implement strategic plans to achieve sales targets.
o Present new products and services to clients and negotiate contracts.
o Ensure high levels of customer satisfaction through regular communication and prompt resolution of issues.
o Conduct regular reviews with clients to ensure their needs are being met.
o Gather feedback and work with internal teams to improve products and services.
o Track and report on key account metrics.
o Prepare regular reports on account status and performance.
o Analyze client data to identify trends and opportunities for improvement.
o Work closely with internal teams (e.g., sales, marketing, customer service) to ensure client needs are met.
o Coordinate with product development teams to communicate client requirements.
o Support the implementation of new products or services for key clients.
o Stay updated on industry trends and market conditions.
o Monitor competitor activities and adjust strategies accordingly.
o Provide insights and recommendations based on market analysis.