Business Assistant

Pandr Outsourcing; Albay; On-site; PHP 100,000 - 400,000; Full time

Job summary

A dynamic outsourcing firm in the Philippines is looking for a strategic Business Assistant to optimize workflows and implement solutions for efficiency. In this role, you will manage systems, improve processes, and provide training to staff. Ideal candidates should have experience in the Australian electrical or solar industry, be familiar with ServiceM8 and XERO, and possess strong communication and organizational skills. The company offers a healthy work environment and competitive salary.

Benefits

Healthy work environment

Career advancement opportunities

Collaborative work culture

21 leave credits plus holidays

HMO coverage with dependent benefits

Qualifications

• Strong understanding of operational workflows in the Australian electrical or solar industry.
• Hands-on experience with ServiceM8 or similar field service management software.
• Knowledge of XERO or other accounting integrations.
• Demonstrated ability to streamline processes and implement system improvements.
• Excellent communication and training skills.
• Highly organized, detail-oriented, and proactive in problem-solving.

Responsibilities

• Review, enhance, and automate workflows using ServiceM8.
• Design and enforce new SOPs for various processes.
• Develop dashboards and reports for monitoring.
• Maintain technical documentation and ensure compliance.
• Support seamless data flow between ServiceM8 and XERO.
• Coach and onboard team members on optimized systems.

Skills

Operational workflows understanding

Experience with ServiceM8

Knowledge of XERO

Process improvement capability

Communication skills

Organizational skills

Job description

Job Overview

We’re looking for a strategic and tech-savvy Business Assistant to optimize workflows, streamline business processes, and implement advanced solutions that maximize efficiency. You’ll take ownership of system management, process improvements, and staff training to ensure smooth operations across the business.

Responsibilities

• System Optimization: Review, enhance, and automate workflows using ServiceM8 to improve efficiency and reduce administrative overhead.

• Process Implementation: Design and enforce new SOPs for lead-to-job conversion, scheduling, inventory tracking, and invoicing.

• Reporting & Analytics: Develop dashboards and reports to monitor job profitability, technician performance, and operational KPIs.

• Administrative Support: Maintain technical documentation, training materials, and ensure compliance with standardized processes.

• Financial Integration: Support seamless data flow between ServiceM8 and XERO for accurate invoicing, payments, and cost tracking.

• Staff Training: Coach and onboard team members to use optimized systems effectively.

Qualifications

• Strong understanding of operational workflows in the Australian electrical or solar industry.

• Hands-on experience with ServiceM8 or similar field service management software.

• Knowledge of XERO or other accounting integrations.

• Demonstrated ability to streamline processes and implement system improvements.

• Excellent communication and training skills.

• Highly organized, detail-oriented, and proactive in problem-solving.

Benefits

Why Join Us?

• Healthy, supportive, and conducive work environment (Great Place to Work™ Certified for three consecutive years!)

• Work with an innovative company delivering cutting-edge solutions across multiple industries

• Lead a team in a fast-paced, high-growth environment

• Competitive salary with opportunities for career advancement

• Collaborative, forward-thinking work culture

• 21 leave credits plus all client-based holidays

• HMO coverage with dependent benefits

• Exposure to world-class leadership from both local and international supervisors

Ready to take your career to the next level? Apply now!