Business application specialist - JIRA

Rimes Technologies; Pasay; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Rimes Technologies is seeking a Business Applications Specialist - Jira to enhance the performance of the Jira suite for efficient project management. In this pivotal role, you will manage technical aspects of Jira applications, collaborate with teams, and implement improvements through innovative solutions.

Benefits

HMO coverage for yourself and dependents

Medical and wellness reimbursement

Monthly transportation allowance

Rice allowance

Night differential and meal allowance

Weekly Grab credit for office snacks

Qualifications

• 1-3+ years of relevant experience with Atlassian tools.
• Experience in Agile environments and process governance.
• Technical knowledge in JIRA customization and scripting.

Responsibilities

• Oversee administration and optimization of Jira applications.
• Collaborate with teams for effective project management and issue tracking.
• Develop and maintain technical documentation and procedures.

Skills

JIRA Software

JIRA Service Management

Confluence

Automation for Jira

Agile methodology

REST API

Job description

Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence that powers more than US$75 trillion in assets under management annually. The world’s leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology.

The Business Applications Specialist - Jira will oversee and be responsible for the administration, configuration, and optimization of Jira applications within the organization. This pivotal role is essential for streamlining processes and enhancing the overall functionality of Jira and other products in the Atlassian suite for both our organization and clients. You will collaborate closely with cross-functional teams to ensure Jira is effectively leveraged to support project management, issue tracking, and various related tasks.

Joining the Business Applications team offers a unique blend of technological engagement, impactful work, thrive in a culture of innovation and collaboration, career development, and a client-centric focus. It’s an opportunity to be part of a dynamic team that is shaping the future of our organization and its clients.

Key Responsibilities:

• Provide quality system admin support for Jira, Jira Service Management, Confluence, and associated add-ons and integrations to other tools.
• Manage Jira projects, users, permissions, Jira screen schemes, notification schemes, custom fields, field configurations, workflows, workflow functions
• Work with stakeholders and Business Applications manager to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation and configuration of the plug-ins
• Manage global and project customization. Install and configure custom Jira add-ons to provide enhanced capabilities (e.g. Automation for Jira, etc.)
• Develop automated scripts, post functions and triggers using REST API (nice to have) and Webhooks (required)
• Establish standards, best practices, and governance for managing Jira and Confluence.
• Provide technical support for user management, creating custom dashboards, projects, issues, queries, workflows, and reports.
• Write custom JQL (Jira Query Language) to construct custom dashboards, advanced filters, and reports, using various filter types in JIRA.
• Experience in migrating Jira from one instance into another.
• Work with Atlassian support for the issues and resolving them in a timely manner without any interruption to the users.
• Partner with stakeholders to gather requirements for business processes, and determine ways to optimize/improve the tools
• Provide recommendations to users and management on best practices and standardization in implementing projects and processes within Jira and the Atlassian suite.
• Develop and maintain technical and user-facing documentation and standard operating procedures and guides
• Maintain a healthy application environment by periodically reviewing and modifying configurations, permissions, workflows, dashboards, integrations, and logs.
• Report Directly to Business Applications Manager
• Ad hoc duties as requested

Who you are:

• Experience with back-end configuration and setup of Atlassian Suite of Products (Cloud version):
• JIRA Software (cloud version)
• JIRA Service Management including Assets feature (cloud version)
• Confluence (cloud version)
• Tempo
• Atlassian JIRA Service Management Client portal configuration and maintenance
• JIRA Service Management Workflow design, configuration and automation
• Is a self-starter and can work with less supervision
• Has a professional go-getter mindset and collaborative spirit
• Has excellent verbal and written communication
• Has good work ethic and integrity (MUST)

Experience Required:

• Working knowledge of Atlassian tools such as Jira, JSM, Confluence, and Atlassian add-ons such as, Automation for Jira
• Process governance experience or strong automation workflow knowledge
• Experience with Agile methodology lifecycle
• Years of Experience: 1-3+ years of relevant experience

Working Hours:

• 3:00 PM to 12:00 AM Manila time, hybrid setup with one in-office day per week.

You’ll Enjoy These Benefits Starting on Your First Day:

• HMO coverage for yourself and dependents
• Medical and wellness reimbursement
• Monthly transportation allowance and rice allowance
• Night differential and meal allowance
• Weekly Grab credit for office snacks, in addition to pantry snacks and drinks

Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.

Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.

Visit our Careers page to see our complete listings.

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