Business Analyst

MicroSourcing; Parañaque; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Above-market compensation

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is seeking a Business Analyst to collaborate with cross-functional teams to map and analyze current processes, delivering business process improvements that streamline activities, enhance quality, and drive efficiency. The role involves leading workshops, supporting virtual teams, and ensuring end-to-end ownership and accountability.

Responsibilities include designing Power BI dashboards, engaging leadership to assess processes, and implementing lean improvements with a focus on

Qualifications

• 5–6 years of Power BI experience.
• Telecom project experience preferred.
• Strong project and customer management skills.
• Experience analyzing scheduling metrics and Excel formulas.
• Ability to standardize projects into defined frameworks.

Responsibilities

• Design, develop, and maintain dashboards and reports in Power BI for actionable insights.
• Engage leaders to map and assess current business processes.
• Identify process improvements and redesign processes using lean principles.
• Determine interdependencies to ensure uniform practices and reporting.
• Collaborate with system developers to align IT setups with optimized processes.
• Develop training materials and support implementation of changes.
• Establish standardized tools for teams and monitor progress.

Skills

Power BI

Project management

Stakeholder management

Advanced Excel

Process analysis

Education

Bachelor's degree

Tools

Oracle

Job description

Job Description

Position: Business Analyst

Location: Harton Corporate Center, Baclaran, Parañaque City

Work Setup & Shift: Onsite I Night Shift

Benefits

• Competitive Rewards: Above‑market compensation, healthcare coverage on day one, dependents coverage, paid time‑off with cash conversion, group life insurance, performance bonuses.
• A Collaborative Spirit: Participation in company‑sponsored events and activities.
• Work‑Life Harmony: Flexible work arrangements.
• Career Growth: Continuous learning and advancement opportunities.
• Inclusive Teamwork: Diversity and inclusive culture.

Your Role

As a Business Analyst, you will collaborate with teams across the organization to map and analyze current processes and deliver business process improvements. Your work will streamline activity, enhance quality and efficiency, and adopt best practices. You will engage leaders and colleagues, run training workshops, and support virtual teams to ensure end‑to‑end functionality, ownership, and accountability.

• Design, develop, and maintain interactive dashboards and reports in Power BI to provide actionable insights.
• Engage with leaders to map and assess current business processes and job life cycles.
• Identify process improvements and redesign processes using lean principles and regulatory standards.
• Determine interdependencies between teams to ensure uniform operational practices, documentation, and reporting.
• Work with leads to ensure ownership and accountability of processes.
• Implement, monitor, and report on improvements.
• Develop process maps, flow diagrams, and documentation for redesigned processes.
• Document requirements to enable creation of IT functional specifications when appropriate.
• Collaborate with system developers to align system setup with optimized business processes.
• Develop training materials and support implementation of changes.
• Implement process controls, data collection, reporting, and optimization, and facilitate adoption by process owners.
• Review operational transaction tracking and reporting needs to establish standardized tools for teams.
• Manage relationships and communications with regional and customer‑based stakeholders to build trust and maintain buy‑in.

What You Need

• 5–6 years of experience utilizing Power BI.
• Proven experience managing end‑to‑end projects with a strong background in telecom industry projects.
• Expertise in project and customer management, driving collaboration and results.
• Skilled in analyzing diverse project data, including scheduling metrics, financial information from Oracle, and advanced Excel formulas.
• Capability to standardize and structure projects into defined frameworks, creating innovative solutions.

Preferred Skills

• Proven experience in using Power BI.
• 1–3 years of experience in the telecommunications industry.
• Project Management skills.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds, creating space for everyone to thrive.