Business Analyst

CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ; Makati; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Citco Group in Makati is seeking an IT Business Analyst to gather requirements, model processes and translate them into clear specifications for IT projects. You will collaborate with IT Project Managers and business units to write user stories and ensure alignment with stakeholder needs.

The role involves supporting QA, delivering system enhancements, and driving process improvements in a fast-paced financial services environment. A technology-related degree and relevant certs are required.

Qualifications

• Minimum two years' experience gathering, reviewing and analyzing business requirements preferably within the Financial Sector.
• Experience with JIRA, Confluence, Oracle EBS SSRS, SharePoint, Business Objects, SQL Reporting Services and ERP Solutions.
• Strong ability to communicate with stakeholders and document requirements.
• Experience in agile and waterfall methodologies.
• Coaching and mentoring Junior BAs.

Responsibilities

• Consult with stakeholders to gather and document comprehensive requirements.
• Understand current state processes and identify gaps, risks, and pain points.
• Model business processes to map workflows.
• Write user stories and acceptance criteria with product owners and development teams.
• Coordinate cross-functional process mapping and continuous improvement.
• Produce detailed specifications for operational procedures and system functionality.
• Identify, track, and escalate risks and issues to project stakeholders.
• Collaborate with QA to guide test plans and cases.

Skills

Requirements gathering

Stakeholder management

Analytical thinking

Process modelling

Education

Bachelor's degree in technology or related field

CCBA or equivalent certification

Tools

JIRA

Confluence

Oracle EBS SSRS

SharePoint

Business Objects

SQL Reporting Services

ERP Solutions

Job description

Job Description

IT Business Analyst

Position Description

The Citco Group of Companies is a worldwide group of independent financial service providers serving the world's elite hedge funds, private equity and real estate firms, institutional banks, Global 1000 companies and high net worth individuals. Citco companies service these sectors around the world by offering hedge fund administration, custody and fund trading, financial products and corporate and trust planning solutions.

Organizational Relationships

The Business Analyst will work closely with assigned IT Project Manager and business unit's managers to gather requirements, document specifications and communicate requirements to all project stakeholders. The role will be both technical and business orientated, as such requirements gathering can be system driven or business operationally driven. The Business Analyst is also responsible for assisting the project management teams that support the various initiatives within the multiple business units.

Principal Accountabilities

Requirements Gathering

• Consult with a range of stakeholders, through workshops & elicitation sessions to gather and document comprehensive requirements.
• Work with SMEs and Business Leads to understand and document current state processes to identify gaps, risks, and pain points.
• Analysing and modelling business processes to create a complete picture of workflows.
• Work with multiple product owners to write & develop clear, functional & non- functional user stories and acceptance criteria.
• Coordinate cross-functional business process mapping initiatives and continuous improvement efforts with various teams.
• Employ process modelling techniques to capture requirements. Work hand-in hand-hand with the Product Owners & Development teams to deliver process improvements.
• Identifying, tracking, and escalating risks and issues to the Project Coordinator, Project Manager, and Stakeholders.
• Produce detailed specifications for existing and new operational procedures and related system functionality.
• The specifications should help the development of related IT applications or business operational processes and reports for the business units.

Support / Development

• Develop and maintain a working knowledge of business rules and documentation of business processes as they pertain to the business to ensure accuracy, consistency, legal compliance, and data integrity.
• Coordinate with QA teams to provide direction for test plans & test cases.
• Participate in the testing and release process with business units for new and improved applications.

About You

Background / Qualifications

• Bachelor's degree in technology or another business/financial - related area and appropriate business knowledge.
• BA professional certification is recommended - CCBA or equivalent.
• Design thinking, ability to manage multiple strong stakeholder expectations, analytical and illustrative skills, and communicate in a clear non-ambiguous manner.
• Strong understanding of technology trends and their application in the industry.
• Strategic mindset with the ability to translate business goals into actionable plans.
• Ability to work in fast paced, complex business & IT environments.
• Experience of working in both agile & waterfall methodologies.
• Well-rounded individual possessing a high degree of initiative.
• Proactive person willing to accept responsibility with no or very little handholding.

Previous Work Experience

• Minimum two years' experience gathering, reviewing and analyzing business requirements preferably within the Financial Sector required.
• Experience with the following applications/tools desirable: JIRA, Confluence, Oracle EBS SSRS, SharePoint, Business Objects, SQL Reporting Services and ERP Solutions.
• Working knowledge of MS products e.g. pivot table services and data import/presentation will be a plus.
• Experience with project management products and processes, requirements management tools and processes, etc.
• Able to set priorities, to be flexible with a high degree of accuracy.
• Able to work in a team and also autonomously.
• Experience in coaching and mentoring Junior BAs.

Other

• Must be able to work in high-pressure environment, either independently or as part of a team.
• Flexibility in work schedule according to project and business needs.
• Must be able to organize and prioritize tasks.
• Flexibility and ability to deal with change.