Brokerage & Investigations Analyst - Fixed Term (12 Months)

Tp Icap; Philippines; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

TP ICAP Philippines, located in Taguig, is seeking a Brokerage and Investigation specialist to support the administration of brokerage rates for Global Broking in Europe. This client-facing role involves documenting fee schedules, maintaining them in systems, and handling queries on invoices.

Work setup starts onsite for the first 3 months with transitions to a hybrid model (3 days in-office, 2 days from home) and a night shift from 8:00 PM to 5:00 AM.

Qualifications

• Excellent attention to detail and high organisation.
• Strong analytical ability and problem solving.
• Ability to work under high pressure.
• Effective written and oral communication; adapts to audience.
• Proficient in Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Provide central documentation for all brokerage rates.
• Ensure proper documentation and storage of agreed brokerage rates; governance.
• Respond to customer, business, and audit inquiries on fees.
• Notify stakeholders of new/amended agreements.
• Engage with departments to automate brokerage rates or implement manual processes.
• Liaise with clients to follow up on queries.
• Input brokerage fees in systems for new or amended rates; perform four-eyes checks.
• Regularly check discounts and rates to ensure data reliability.
• Suggest system enhancements and centralisation of brokerage rates.
• Manage client invoice investigations and coordinate with departments to resolve issues.
• Perform brokerage checks requested by audits.
• Track transactions with manually input brokerage.
• Suggest improvements to systems and processes.
• Design reconciliations and MI/KPIs to support business and controls.
• Ensure processes are documented and aligned across entities.
• Be responsible for evolution of the function and improvements.

Skills

Attention to detail

Analytical thinking

Under pressure

Communication skills

MS Office

Tools

Microsoft Office Suite

Job description

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

The primary responsibility of the Brokerage and Investigation department is to support the business for the administration of brokerage rates for Global Broking in Europe. The department is composed of three key functions, all of them are closely linked together and all team members will be trained to perform all key functions: (i) documentation of our fee schedules, (ii) maintenance of those fees into our systems and (iii) investigation of queries raised on our invoices. This is a client facing role where you will interact directly with clients on brokerage related queries.

Role Responsibilities

Brokerage Management

• Provide central documentation for all brokerage rates
• Ensure the proper documentation and storage of the agreed brokerage rates, adhering to company standards in terms of approval and governance;
• Respond to requests from customers, business, Chief Pricing Officer, other support departments and audit for new, amended or copies of current fee schedules or venue rate cards;
• Notify appropriate personnel within the firm as well as customers of new/amended agreements;
• Engage with relevant departments to automate the brokerage rates or ensure that a manual process is implemented;
• Liaise with clients to follow up on their queries, send them relevant brokerage letters.

Brokerage Data Management

• Input brokerage fees in the relevant systems for new/ amended rates and discounts;
• Perform 4 eyes checks for the new rates input and regular adhoc checks on discounts and rates to ensure reliability of our data;
• Suggest technical enhancements to the systems and work towards centralisation of the brokerage rates.

Customer Investigation

• Ensure the effective and efficient management of trade investigations raised by clients following the review of their invoices, liaising with appropriate departments to solve them;
• Perform the brokerage checks requested by the audit;
• Track and analyse the transactions where brokerage has been input manually;
• Suggest improvement to the systems and processes;
• Design and implement reconciliations and MI/KPIs to support our business and evidence controls;
• Ensure that processes are documented and, where possible, that processes are aligned, across business lines and entities;
• Be responsible for the evolution of the function, and any improvements of processes

Experience / Competences Essential

• Demonstrates excellent attention to detail, possesses high organisation skills & a proactive approach
• Demonstrates strong analytical ability and problem solving skills
• Demonstrates the ability to work effectively in a high pressure environment
• Highly effective written & oral communication skills; adapts communication style to suit audience
• Shows evidence of being comfortable working in fast paced or pressured environments
• Skilled in Microsoft applications software (Word, Excel, PowerPoint, Outlook)

Desired

• Knowledge of financial markets
• Previous experience in a similar organisation

Work Setup

• Fully onsite during the first 3 months (training/onboarding period)
• Transitions to hybrid thereafter — 3 days in-office, 2 days work-from-home
• Shift Schedule Night Shift: 8:00 PM – 5:00 AM
• Band & Level – Professional, 4

Not the Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready, and willing to contribute.

TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

Philippines - Ecoprime Building - Taguig City

Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and insight across the world’s financial, energy and commodities markets. As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities. Work with us Joining TP ICAP puts you at the heart of markets that matter. You’ll have the freedom to innovate and act on your initiative. We’ll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that’s there to set you up for success. More about us TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group. Connections are at the heart of what we do. We combine our people’s know-how with the latest technology to improve price discovery, trade execution and liquidity flow. Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth. And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people. Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It’s what makes TP ICAP a mainstay in the global markets, now and in the future. TP ICAP. We connect.