Branch Supervisor (Bay, Laguna)

Concerted Management Corporation; Bay; On-site; PHP 446,000 - 781,000; Full time

Job summary

Concerted Management Corporation's Branch Supervisor role oversees the branch's sales and operations, driving targets for motorcycles, parts, and repossessed units through effective strategies and customer engagement.

You will monitor productivity, manage resources, ensure policy compliance, and lead the branch team with coaching to deliver excellent service and continuous business improvement.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, Management, or related field.
• 2–5 years of experience in sales, branch operations, or customer-facing roles.
• Supervisory experience is an advantage.
• Strong leadership and people management skills.
• Ability to achieve sales targets and manage branch performance.

Responsibilities

• Implements branch sales strategies and BTL marketing activities to generate leads and meet branch targets.
• Achieve targets for new motorcycle sales (cash and installment), parts sales, and repossessed units.
• Coordinate and monitor branch marketing activities and allocate resources efficiently.
• Ensure implementation of promotions, marketing programs, and merchandising standards.
• Monitor customer inquiries, leads, and sales conversion to maximize opportunities.
• Handle and resolve customer concerns related to sales and promotions.
• Conduct market monitoring, competitor checks, and price analysis to maintain competitiveness.
• Ensure compliance with policies, procedures, safety standards, and regulatory requirements.
• Monitor branch inventory including motorcycles and parts for proper control.
• Lead and coach branch staff to improve productivity and performance.
• Conduct regular branch meetings to review sales performance and plan improvements.
• Prepare performance evaluations and recognize employees based on KPIs.

Skills

Leadership

Sales targets

CRM & business development

Analytical thinking

Communication

Negotiation

Interpersonal skills

Marketing activities

Inventory monitoring

Customer service

Travel readiness

Education

Bachelor’s degree in Business Administration, Marketing, Sales, Management, or related field

Job description

JOB SUMMARY:

The Branch Supervisor is responsible for overseeing the overall sales and operational performance of an assigned branch. This role ensures the achievement of branch sales targets for motorcycles, parts, and repossessed units through effective execution of sales strategies, customer engagement initiatives, and Below-The-Line (BTL) marketing activities.

Key responsibilities include monitoring branch productivity, managing resources, ensuring compliance with company policies and procedures, analyzing market opportunities, and leading the branch team in delivering excellent customer service and continuous business improvement.

MAJOR RESPONSIBILITIES:

1. Implements branch sales strategies and Below-The-Line (BTL) marketing activities to generate sales leads and achieve assigned branch sales targets.
2. Achieves branch targets for new motorcycle sales (cash and installment), parts sales, and repossessed units by monitoring sales performance indicators and ensuring effective execution of sales activities.
3. Coordinates and monitors branch marketing activities, ensuring proper documentation, liquidation, and utilization of allocated marketing resources.
4. Ensures proper implementation of company promotions, marketing programs, merchandising standards, and branch branding guidelines.
5. Monitors customer inquiries, leads, and sales conversion activities to maximize sales opportunities and improve customer experience.
6. Handles and resolves customer concerns related to sales transactions and promotions in coordination with concerned departments.
7. Conducts regular market monitoring, competitor checking, and price comparison activities to identify opportunities and maintain branch competitiveness.
8. Ensures compliance with company policies, operational procedures, safety standards, and regulatory requirements within the branch.
9. Monitors branch inventory, including motorcycles, parts, and other accountable assets, ensuring proper control and availability.
10. Leads and motivates branch personnel by providing coaching, guidance, and support to improve productivity and performance.
11. Conducts regular branch meetings to discuss sales performance, operational concerns, action plans, and improvement initiatives.
12. Prepares performance evaluations, provides feedback, and recognizes employees based on established KPIs and company standards.
13. Assists in developing employees and identifying potential successors to support talent development and business continuity.
14. Performs other tasks and responsibilities assigned by company officials as needed.

JOB SPECIFICATION / QUALIFICATION:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, Sales, Management, or any related field.

Professional Experience:

• At least 2-5 years of experience in sales, branch operations, or customer-facing roles.
• Preferably with experience in the automotive, motorcycle, retail, or financial services industry.
• Supervisory experience is an advantage.

Skills Required:

• Strong leadership and people management skills.
• Ability to achieve sales targets and manage branch performance.
• Knowledge in sales strategies, customer relationship management, and business development.
• Good analytical and problem-solving skills.
• Strong communication, negotiation, and interpersonal skills.
• Experience in implementing marketing activities and promotional campaigns.
• Ability to monitor inventory, reports, and branch operational requirements.
• Customer-oriented with strong commitment to service excellence.
• Willingness to travel within assigned areas when necessary.