Branch Operations Head - Paniqui

City Savings Bank; Paniqui; On-site; PHP 700,000 - 900,000; Full time

Job summary

A purpose-driven bank in the Philippines is seeking a Branch Operations Head to lead and inspire a branch team. The role focuses on delivering excellent service, ensuring smooth operations, and maintaining compliance. The ideal candidate will oversee branch activities, drive financial performance, and enhance customer experience through effective leadership and relationship building. This position is essential for fostering teamwork and achieving operational excellence.

Responsibilities

• Oversee branch operations and service delivery to ensure compliance.
• Ensure zero operational losses and strict controls.
• Drive financial performance by boosting productivity.
• Enhance customer experience by addressing inquiries and complaints.
• Ensure operational efficiency through proper cash handling.
• Lead, mentor, and motivate branch personnel.
• Build strong relationships with clients and partners.
• Support strategy execution with innovative solutions.

Job description

Overview

Be part of a purpose-driven bank that values simplicity, integrity, magis, and ubuntu.

We are looking for a Branch Operations Head who will lead and inspire a branch team to deliver excellent service, ensure smooth day-to-day operations, and uphold the highest standards of compliance and customer care.

Responsibilities

• Oversee branch operations and service delivery to ensure compliance with bank policies, regulatory standards, and audit requirements.
• Safeguard the bank by ensuring zero operational losses, strict controls, and risk management.
• Drive financial performance by boosting productivity, reducing costs, and promoting branch telesales.
• Enhance customer experience by addressing inquiries and complaints with speed, empathy, and professionalism.
• Ensure operational efficiency through proper cash handling, record-keeping, approvals, reporting, and security of branch assets.
• Lead, mentor, and motivate branch personnel—fostering teamwork, professional growth, and high engagement.
• Build strong relationships with clients, DepEd partners, regulators, and other stakeholders.
• Support strategy execution by finding innovative solutions to improve processes and service delivery.