Branch Operations Head

City Savings Bank; Kidapawan; On-site; PHP 700,000 - 1,200,000; Full time

Job summary

A leading bank in the Philippines is hiring a Branch Operations Head for its Kidapawan Branch. This full-time position requires overseeing operations, managing a team, and ensuring compliance with banking regulations. Ideal candidates will have a strong background in retail banking leadership and a commitment to excellent customer service.

Qualifications

• Minimum 5 years in a leadership role in retail banking or financial services.
• Strong understanding of banking operations and compliance.
• Excellent communication and team management skills.

Responsibilities

• Oversee daily operations including customer service and teller activities.
• Lead branch team development and performance management.
• Implement process improvements for better efficiency.

Skills

Leadership

Customer Service

Problem-solving

Communication

Decision-making

Education

Bachelor's degree in Business Administration, Finance, or related field

Job description

As the Branch Operations Head for the Kidapwan Branch of City Savings Bank, you will play a pivotal role in overseeing the efficient and effective day-to-day operations of the branch. This full-time position is located in Kidapawan, and will involve managing a team of banking professionals to deliver superior customer service and ensure smooth branch operations.

Job Requirements:

• Manage and oversee all branch operations, including customer service, teller activities, and back-office functions
• Lead and develop a team of branch personnel, providing guidance, coaching, and performance feedback
• Ensure adherence to banking policies, procedures, and regulatory requirements
• Identify and implement process improvements to enhance branch efficiency and customer experience
• Collaborate with other departments to address customer inquiries and resolve any issues
• Analyze branch performance metrics and develop strategies to meet and exceed targets
• Represent the branch in local community engagement and customer outreach activities

Job Qualifications:

• Minimum 5 years of experience in a leadership role within a retail banking or financial services environment
• Strong understanding of banking operations, including deposit and lending activities, customer service, and compliance
• Excellent interpersonal and communication skills, with the ability to effectively manage and motivate a team
• Problem-solving and decision-making skills, with a focus on continuous improvement
• Familiarity with banking regulations and a commitment to maintaining compliance
• Bachelor's degree in Business Administration, Finance, or a related field, or equivalent experience