Branch Manager - Gensan Yamaha 3S Branch

MOTORJOY DEPOT INC.; General Santos; In loco; PHP 900.000 - 1.300.000; Tempo pieno

Descrizione del lavoro

MOTORJOY DEPOT INC. is seeking a Branch Operations Head to oversee the branch’s daily operations, sales performance, and profitability. You will manage staff, customer service, inventory, and financial targets while ensuring adherence to policies and operational excellence.

The ideal candidate has strong leadership, business acumen, and the ability to drive growth and efficiency across the branch, partnering with regional leadership to meet KPIs and customer expectations.

Competenze

• Bachelor’s degree in Business Administration, Management, or a related field.
• 2-3+ years of experience in branch operations, sales, or business management.
• Strong background in business development, financial management, and operational oversight.
• Proven leadership and team management skills.
• Excellent communication, problem-solving, and decision-making abilities.

Mansioni

• Branch Operations & Management: Supervise and oversee the day-to-day operations of the branch, ensuring smooth workflow and operational efficiency.
• Branch Operations & Management: Implement and enforce company policies, standard operating procedures (SOPs), and compliance regulations.
• Branch Operations & Management: Monitor and analyze branch KPIs, sales performance, and operational effectiveness.
• Branch Operations & Management: Ensure optimal inventory management, stock levels, and cost control.
• Sales & Business Development: Develop and execute sales strategies to achieve revenue targets and business growth.
• Sales & Business Development: Identify and capitalize on new market opportunities and customer needs.
• Sales & Business Development: Build and maintain strong relationships with clients, partners, and stakeholders.
• Sales & Business Development: Lead promotional activities, marketing initiatives, and customer engagement strategies.
• Team Leadership & Development: Lead, train, and motivate branch staff to achieve high performance and productivity.
• Team Leadership & Development: Conduct coaching, mentoring, and performance evaluations to ensure employee development.
• Team Leadership & Development: Foster a positive work environment that promotes teamwork, accountability, and customer focus.
• Customer Service & Relationship Management: Ensure excellent customer service standards to enhance customer satisfaction and retention.
• Customer Service & Relationship Management: Address customer concerns, feedback, and escalations in a professional and timely manner.
• Customer Service & Relationship Management: Implement initiatives to improve the overall customer experience and brand reputation.
• Financial Management & Reporting: Manage branch financials, including budgeting, expense control, and profitability analysis.
• Financial Management & Reporting: Ensure accurate and timely reporting of sales, expenses, and operational metrics.
• Financial Management & Reporting: Conduct risk assessments and implement measures to mitigate financial and operational risks.

Conoscenze

Leadership

Business development

Financial management

Operational oversight

Data analysis

Communication

Formazione

Bachelor's degree

Descrizione del lavoro

Job Title: Branch Operations Head

Department: Branch Operation Management Department

Reports To: Regional Manager / Area Manager

Employment Type: Onsite | Full-time

Job Summary:

The Branch Operations Head is responsible for overseeing the overall operations, sales performance, and profitability of the branch. This role involves managing branch staff, customer service, inventory, and financial targets while ensuring compliance with company policies and operational excellence. The ideal candidate should have strong leadership skills, business acumen, and the ability to drive growth and efficiency.

Key Responsibilities:

Branch Operations & Management:

• Supervise and oversee the day-to-day operations of the branch, ensuring smooth workflow and operational efficiency.

• Implement and enforce company policies, standard operating procedures (SOPs), and compliance regulations.

• Monitor and analyze branch KPIs, sales performance, and operational effectiveness.

• Ensure optimal inventory management, stock levels, and cost control.

Sales & Business Development:

• Develop and execute sales strategies to achieve revenue targets and business growth.

• Identify and capitalize on new market opportunities and customer needs.

• Build and maintain strong relationships with clients, partners, and stakeholders.

• Lead promotional activities, marketing initiatives, and customer engagement strategies.

Team Leadership & Development:

• Lead, train, and motivate branch staff to achieve high performance and productivity.

• Conduct coaching, mentoring, and performance evaluations to ensure employee development.

• Foster a positive work environment that promotes teamwork, accountability, and customer focus.

Customer Service & Relationship Management:

• Ensure excellent customer service standards to enhance customer satisfaction and retention.

• Address customer concerns, feedback, and escalations in a professional and timely manner.

• Implement initiatives to improve the overall customer experience and brand reputation.

Financial Management & Reporting:

• Manage branch financials, including budgeting, expense control, and profitability analysis.

• Ensure accurate and timely reporting of sales, expenses, and operational metrics.

• Conduct risk assessments and implement measures to mitigate financial and operational risks.

Qualifications & Requirements:

• Bachelor’s degree in Business Administration, Management, or a related field.

• 2-3+ years of experience in branch operations, sales, or business management.

• Strong background in business development, financial management, and operational oversight.

• Proven leadership and team management skills.

• Excellent communication, problem-solving, and decision-making abilities.

Preferred Skills:

• Strong ability to analyze data, implement process improvements, and drive operational excellence.

• Customer-focused mindset with a passion for delivering exceptional service