Branch Management Assistant

SM Investments Corporation; Pasay; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company in retail and property sectors is seeking an Administrative Support role to ensure compliance with policies, manage client concerns, and streamline administrative processes. This position provides an opportunity to enhance operational efficiency and support branch activities, ideal for individuals skilled in administration and client handling.

Qualifications

• Ability to manage clients and handle inquiries.
• Competence in supporting branch operations efficiently.
• Skills in documenting and reporting accurately.

Responsibilities

• Assist in branch operations and ensure compliance with policies.
• Handle client concerns and process relevant documentation.
• Prepare accomplishment reports and suggest strategy improvements.

Skills

Client Handling

Administrative Support

Process Improvement

Communication

Job description

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Responsibilities:

1. Ensure proper assistance to the branch office, highly compliant with SMDC policy, LGU, and mall requirements.
2. Assist in proper handling and reporting of all company assets and supplies.
3. Assist in handling manpower-related requirements.
4. Ensure accurate and timely handling of client and seller concerns through SAM (Buyer’s Portal).
5. Ensure proper and timely processing of CTS receiving and dispatch.
6. Check and warehouse PDCs properly.
7. Develop process improvement proposals to enhance admin office operations efficiency.
8. Update the BMS manual timely and accurately.
9. Greet visitors and answer inquiries in person or via telephone.
10. Record daily IN and OUT of clients and sellers.
11. Receive, check, and record all Signed Contract-to-Sell and other documents for dispatch to Head Office.
12. Process Post-Dated Checks by evaluating, encoding, warehousing, and check return.
13. Coordinate with the office/unit head to resolve and implement various pre and post sales client requests and concerns.
14. Handle requisition and disbursement of collateral allocation for International Admin Offices.
15. Assist in recommending sales and marketing strategies to impact sales positively.
16. Prepare monthly accomplishment reports for the BMU Supervisor.
17. Monitor and request branch office supplies regularly.
18. Perform other functions as assigned by the company.

SM is the leading Philippine company invested in retail, banking, and property sectors, with ventures capturing high growth opportunities in the emerging Philippine economy.

Human Resources Department

10th Floor, One E-Com Center, Harbor Drive, Mall of Asia Complex, Pasay City 1300, Philippines