Branch Ambassador_Cagayan Valley (For Pooling)

Union Bank of the Philippines; Santiago; On-site; PHP 240,000 - 420,000; Full time

Job summary

The Union Bank of the Philippines is seeking a Branch Ambassador (Customer Assistance Officer) to oversee branch platform operations, service delivery, cash handling, and account servicing. You will supervise Junior Ambassadors, drive service standards, and support business growth while ensuring regulatory compliance.

You will deliver excellent customer experiences, manage cash operations and cross-functional coordination with internal teams, contributing to operational efficiency and risk

Qualifications

• Bachelor's degree in business, finance, accounting, banking, or related field.
• Experience in branch banking, customer service, cash operations, or account servicing.
• Strong knowledge of branch operations and customer service principles.
• Familiarity with AML/KYC, regulatory compliance, and operational controls is an advantage.

Responsibilities

• Deliver excellent customer service and handle customer concerns, requests, and complaints.
• Drive account retention, cross-selling, and referral generation to support branch sales goals.
• Process and oversee account opening, account maintenance, placements, manager's checks, and other platform transactions.
• Manage branch cash operations, vault balances, cash controls, and ATM-related activities.
• Ensure accuracy of transactions, documentation, reports, and branch records.
• Monitor compliance with internal controls, AML/KYC requirements, and data privacy policies.
• Supervise, coach, and develop Junior Ambassadors to achieve service and operational standards.
• Coordinate with internal units to ensure timely resolution of customer and operational issues.
• Support branch administration, reporting, and business continuity activities.

Skills

Leadership

Communication

Relationship building

Detail-oriented

Problem solving

Organizational skills

Education

Bachelor's degree

Job description

Job Description

0 - 2 Years

Employee

About The Role

The Branch Ambassador is responsible for managing branch platform operations, customer service delivery, cash management, and account servicing activities. As the branch's Customer Assistance Officer (CAO), the role ensures a positive customer experience, operational efficiency, and compliance with bank policies and regulatory requirements. The Branch Ambassador also supervises Junior Ambassadors, supports business growth initiatives, and helps maintain effective branch controls and service standards.

What You'll Do

• Deliver excellent customer service and handle customer concerns, requests, and complaints.
• Drive account retention, cross-selling, and referral generation to support branch sales goals.
• Process and oversee account opening, account maintenance, placements, manager's checks, and other platform transactions.
• Manage branch cash operations, vault balances, cash controls, and ATM-related activities.
• Ensure accuracy of transactions, documentation, reports, and branch records.
• Monitor compliance with internal controls, AML/KYC requirements, and data privacy policies.
• Supervise, coach, and develop Junior Ambassadors to achieve service and operational standards.
• Coordinate with internal units to ensure timely resolution of customer and operational issues.
• Support branch administration, reporting, and business continuity activities.

What We're Looking For

• Bachelor's degree in Business, Finance, Accounting, Banking, or a related field.
• Experience in branch banking, customer service, cash operations, or account servicing.
• Good understanding of branch operations, banking products, and customer service principles.
• Strong leadership, communication, and relationship-building skills.
• Detail-oriented with strong problem-solving and organizational abilities.
• Familiarity with AML/KYC, regulatory compliance, and operational controls is an advantage.

Job Snapshot

Updated Date

23-Sep-2026

Job ID

JOB_1005

Department

BCM-Libertad Mandaluyong

Location