BPO Team Lead: Operations & People Management

Logix BPO; Cebu City; On-site; PHP 502,000 - 725,000; Full time

Job summary

Logix BPO is seeking a proactive Team Lead to oversee a team of agents and ensure smooth day-to-day operations across campaigns. The role emphasizes people management, coaching, performance monitoring, attendance control, QA involvement, and strong cross-functional collaboration with Operations, HR, Recruitment, and IT.

The ideal candidate will have solid BPO experience and a track record of ownership, problem solving, and stepping in to support the team during fast-paced growth.

Qualifications

• 2-3 years of BPO experience with Team Lead or supervisory experience.
• Experience managing a team of customer service representatives or support agents.

Responsibilities

• Supervise and support a team of agents to meet daily goals.
• Monitor team performance, attendance, productivity, and overall results.
• Provide day-to-day guidance and support to team members.
• Ensure adherence to company and client processes and standards.
• Identify operational concerns and take proactive steps to address them.
• Maintain a positive, productive, and accountable team environment.
• Conduct coaching and performance discussions with team members.
• Identify performance gaps and develop action plans.
• Monitor KPIs and provide timely feedback.
• Assist with QA processes and corrective actions.
• Collaborate with HR, Recruitment, IT, QA, and Operations.
• Prepare daily/weekly operation reports and End-of-Day updates.

Skills

Team management

Coaching

Performance monitoring

Attendance management

Quality assurance

Employee support

KPI tracking

Interdepartmental collaboration

Job description

Logix BPO is seeking a proactive Team Lead to oversee a team of agents and ensure smooth day-to-day operations across campaigns. The role emphasizes people management, coaching, performance monitoring, attendance control, QA involvement, and strong cross-functional collaboration with Operations, HR, Recruitment, and IT.

The ideal candidate will have solid BPO experience and a track record of ownership, problem solving, and stepping in to support the team during fast-paced growth.