BPO Team Lead - Life Insurance

DXC Technology Company; Taguig; On-site; PHP 700,000 - 900,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Inclusive workplace

Job summary

DXC Technology in Manila (Taguig City) is seeking a BPO Team Lead for Life Insurance to guide a customer service team, monitor delivery, and collaborate with senior staff. The role emphasizes process improvement, data analysis, and coaching to ensure accuracy and high service levels.

The ideal candidate has 5+ years in Life Insurance operations within BPO, strong people management skills, and the ability to adapt to shift work while maintaining clear communication with stakeholders.

Qualifications

• Must have 5+ years in life and annuity insurance processes within BPO.
• Strong people management experience (min 2 years).
• Excellent written and verbal communication skills.
• Flexible with shifts and able to multitask.
• Proficient in BPM/optimization concepts.

Responsibilities

• Lead and monitor a team of Customer Service Representatives delivering life insurance processes.
• Identify bottlenecks, drive process improvements, and analyze data for performance insights.
• Ensure adherence to quality standards and reporting requirements.
• Provide training, mentoring, and updates to the team on business expectations.
• Collaborate with senior analysts and managers to deliver excellent service.

Job description

Job Description:Your Next Big Career Move Starts at DXC TechnologyWe’re Hiring: BPO Team Lead - Life InsuranceLocation: DXC Manila IPC McKinley Hill, Taguig CityEmployment Type: Full TimeAt DXC, we build strong connections, embrace innovation, and empower our people to grow. We’re looking for a BPO Team Lead - Life Insurance who is motivated, skilled, and eager to contribute to meaningful projects.Key Responsibilities• Execute and monitor business process transactions, focusing on accuracy and efficiency.• Contribute to process improvements, data analysis, and reporting.• Collaborate with senior analysts, managers, and other team members.• Identify and troubleshoot process bottlenecks and errors.• Ensure compliance with established quality standards.• Provide insights for enhancing process performance.• Analyze and interpret data to support decision-making.• Assist in developing and documenting process guidelines.• Accountable for the overall service delivery and performance of the team• SME and responsible for the day-to- day management of a team of Customer Service Representatives• Effectively communicate business expectations, provide updates, and ensuring the team is well equipped to delivery excellent service to customers by providing training and mentoring• Creating and maintaining reports to validate team's activitiesA partner of Quality and Operations Team in monitoring the team's service delivery• Expertise in Performance/Client ManagementQualifications:• Proven experience as Team Lead handling Life and Annuity Insurance in business process transactions industry.• Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role• Must have at least 2 years people management experience• Experience in managing Life Insurance products, services and operations for at least 2 years• Strong Life insurance product, services and process understanding and background• Flexible working hours- ability to work in shifts and adapt to new demand; Multitasker• Must have excellent written and verbal communication skills• Preferably college graduate of any 4 year course (educational degree not required)• Proficiencies in business process management and optimization.• A continuous learner that stays abreast with industry knowledge and technologyWhat We OfferCompetitive compensation and benefitsProfessional growth opportunitiesA collaborative and inclusive workplaceIf this sounds like you, apply and take the next step in your DXC journey.Know someone perfect for this role? Tag them or share this post!About DXC:DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.