BPO Senior Consultant - Solution Design (Taguig)

TASQ Staffing Solutions; Taguig; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading staffing solutions provider in Taguig is seeking a Senior Consultant - Solution Design. In this role, you will create customized solutions for client interactions, conduct market analysis, and participate in continuous improvement projects. The ideal candidate has at least 8 years of BPO/BPM experience and must be willing to work onsite. Benefits include HMO coverage and a quarterly performance bonus.

Benefits

HMO for Employee and 2 Free Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

Qualifications

• Minimum 8 years of BPO/BPM experience in customer service operations.
• Knowledgeable in contact center operations and RFP process.
• Willingness to work onsite in BGC Taguig.

Responsibilities

• Creates solutions customized to client context for interactions.
• Gathers and analyses market competitive intelligence.
• Participates in continuous improvement projects.
• Creates and reviews the SOW to define contract terms.
• Drives team direction for preparing collaterals.

Job description

About the job Senior Consultant - Solution Design (Taguig) | Onsite

Requirements:

• Minimum 8 years BPO/BPM experience. Mandatory to have worked in customer service operations in a managerial role. Prior Solution design experience will be preferred.
• Must be knowledgeable on contact center operations along with RFP process and bid management.
• Must be willing to work onsite in BGC Taguig

Responsibilities:

• Client Interactions: Creates solutions, customized to client context IN ORDER TO conduct client interaction sessions
• Competitive and market analysis: Gathers, synthesizes, analyses market competitive intelligence for a specific domain / market and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report
• Continuous process improvement: Participate in continuous improvement projects in order to deliver project goals
• Contract negotiation: Creates and reviews the SOW (Statement of Work), in order to define the contract terms for a specific solution
• Creating Collaterals: Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers, case studies etc.

Benefits:

• HMO for Employee and 2 Free Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities and exposure to multiple accounts