BPO Quality Assurance Analyst – Elevate Call Quality

Private Advertiser; Metro Manila; Presencial; PHP 335 000 - 469 000; Tempo integral

Resumo da oferta

Private Advertiser in Metro Manila is seeking a quality assurance professional to monitor inbound and outbound calls and other customer contacts for accuracy and standard adherence. You will document issues and performance metrics for management review and support coaching initiatives for staff.

The role emphasizes independently applying established standards with potential leadership responsibilities for junior teammates and daily objective setting in a dynamic contact center environment.

Qualificações

• Requires 2 years travel-heavy work experience.
• Fully proficient in following established standards and can work independently.
• May act as a formal team leader for junior staff and set daily objectives.

Responsabilidades

• Monitors and evaluates the quality of inbound and/or outbound calls and other customer contact methods for accuracy and adherence to quality standards.
• Documents quality issues and performance measures for management review.
• Provides information to assist in feedback and formal education of agents.

Conhecimentos

Travel experience

Formação académica

Bachelor's or equivalent degree

Descrição da oferta de emprego

Private Advertiser in Metro Manila is seeking a quality assurance professional to monitor inbound and outbound calls and other customer contacts for accuracy and standard adherence. You will document issues and performance metrics for management review and support coaching initiatives for staff.

The role emphasizes independently applying established standards with potential leadership responsibilities for junior teammates and daily objective setting in a dynamic contact center environment.