BPO Operations Manager – Logistics

Private Advertiser; Makati; On-site; PHP 1,200,000 - 1,500,000; Full time

Job summary

Private Advertiser in Makati, Metro Manila is seeking an experienced BPO Operations Manager – Logistics to lead end-to-end logistics support, drive operational excellence, and empower teams across global client accounts.

The role emphasizes strategic freight management, performance reviews, and continuous improvement in a fast-paced environment with opportunities for career growth.

Qualifications

• Minimum of 5 years in BPO operations, including 2–3+ years in a leadership role directly managing Logistics, Freight, Transportation, or Supply Chain accounts.
• Proven ability to optimize freight management, dispatch coordination, and supply chain workflows.
• Hands-on familiarity with TMS/WMS, SAP, Oracle and core contact center tools.
• Strong track record balancing BPO metrics (SLA, CSAT, QA) with supply chain KPIs (OTIF, exception handling).

Responsibilities

• Oversee daily operations, ensure flawless order fulfillment, tracking/tracing, and exception management, and exceed client SLAs and KPIs.
• Coach Team Leaders and frontline personnel, manage resource allocation for volume spikes, and foster continuous improvement.
• Collaborate with international logistics clients, present data-driven performance reviews, and implement process enhancements.
• Act as the primary escalation point for complex logistics challenges, inventory discrepancies, and carrier coordination.

Skills

Leadership

Analytical skills

Problem-solving

Communication skills

Team management

Tools

TMS/WMS

SAP

Oracle

Job description

Ready to lead high-impact supply chain solutions for global clients? We are looking for an experienced BPO Operations Manager – Logistics to drive operational excellence, empower high-performing teams, and streamline end-to-end logistics support functions.

Why Join Us?

• Strategic Impact: Play a pivotal role in optimizing complex freight management, dispatch coordination, and supply chain workflows.

• Leadership & Growth: Mentor and scale a talented team of supervisors and frontline staff within a dynamic, fast-paced environment.

• Competitive Compensation & Benefits: Enjoy a comprehensive rewards package, performance incentives, and genuine opportunities for career advancement.

What You Will Do

• Drive Operational Success: Oversee daily operations, ensure flawless execution of order fulfillment, tracking/tracing, and exception management, and consistently exceed client SLAs and KPIs.

• Lead and Develop Talent: Coach Team Leaders and frontline personnel, manage resource allocation for volume spikes, and cultivate a continuous-improvement culture.

• Manage Client Partnerships: Collaborate directly with international logistics clients, present data-driven performance reviews, and implement strategic process enhancements.

• Resolve Complex Issues: Act as the primary escalation point for critical logistics challenges, inventory discrepancies, and carrier coordination.

What We Are Looking For

• Proven Experience: Minimum of 5 years in BPO operations, including 2–3+ years in a leadership role directly managing Logistics, Freight, Transportation, or Supply Chain accounts.

• Industry Knowledge: Hands-on familiarity with Transportation/Warehouse Management Systems (TMS/WMS, SAP, Oracle) and core contact center tools.

• Key Metrics Mastery: Proven track record in balancing BPO metrics (SLA, CSAT, QA) alongside supply chain KPIs (OTIF, Exception Handling Speed).

• Strong Leadership: Excellent analytical, problem-solving, and communication skills, with the flexibility to adapt to shifting schedules and seasonal surges.