BPO Director for Operations - Clark, Pampanga - 250K

weSource Management Consultancy Firm; San Fernando; On-site; PHP 800,000 - 1,000,000; Full time

Job summary

A leading consultancy firm is looking for a BPO Operations Director in San Fernando, Pampanga. This role requires overseeing daily operations, achieving efficiency metrics, and collaborating with various departments to drive growth. Candidates should have extensive experience in BPO, particularly in financial services, and strong leadership skills.

Qualifications

• Minimum of 10 years in BPO, including 2 years as an operations director.
• Strong financial management skills, including P&L experience.
• Background in US Banking and Financial Services, specifically Customer Care & Collections.

Responsibilities

• Oversee daily BPO operations to achieve efficiency metrics.
• Collaborate with Program and Cross-Functional Leads.
• Implement reward and recognition programs.

Skills

Financial management

Client relationship management

Operations management

Education

Bachelor's degree

Postgraduate degree and certifications

Job description

BPO Director for Operations - Clark, Pampanga - 250K

Job Opening: BPO Director for Operations - Clark, Pampanga - 250K

About the role

We are seeking a BPO Operations Director to oversee daily operations and achieve efficiency metrics. The role is based on-site in Clark and offers a salary of up to 250,000 PHP, with a Monday-Friday schedule.

Key Responsibilities

• Collaborate with Program and Cross-Functional Leads to achieve operational excellence;
• Partner with Business Development, Sales, and Management to explore growth opportunities;
• Support Recruitment to ensure timely hiring for various roles;
• Participate in New Hire Orientation and support training initiatives;
• Coordinate with Quality and Program Leads on monitoring, coaching, and performance management;
• Implement reward and recognition programs;
• Work with HR and Program Leads on corrective actions and employee satisfaction initiatives;
• Ensure developmental training for supervisors is planned and executed effectively;
• Develop succession plans for critical positions in collaboration with HR and leadership;
• Lead Business Continuity Planning activities;
• Uphold compliance with organizational policies and contractual/regulatory requirements.

Required Skills and Qualifications

• Bachelor's degree in any field; Postgraduate degree and certifications preferred;
• Minimum of 10 years in BPO, including 2 years in an operations director role;
• Strong financial management skills, including P&L;
• Experience in client relationship and operations management;
• Background in US Banking and Financial Services, specifically Customer Care & Collections.