BPO Customer Service • Local & Non-Toxic Account

Transec BPO Solutions Inc.; Pasig; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading BPO company in Metro Manila is seeking customer service representatives to assist clients via phone, email, and chat. This role is open to fresh graduates and offers opportunities for growth. The ideal candidate should have good communication skills in both English and Filipino and a basic understanding of Microsoft Word and Excel. The company provides HMO, life insurance, and incentives, promoting a work-life balance.

Benefits

HMO

Life insurance

Incentives

Work-life balance

Qualifications

• Open to fresh graduates with no prior experience.
• 6 months of experience in customer service is a plus.
• Basic knowledge in using Microsoft Word and Excel.

Responsibilities

• Assist customers via phone, email, and chat regarding product information.
• Log all incoming calls in the CRM system for documentation.
• Identify concerns and provide necessary solutions effectively.

Skills

Customer service

Communication skills in English

Communication skills in Filipino

Education

High school diploma (Year 12 completion)

Tools

Microsoft Word

Microsoft Excel

Job description

WHY JOIN OUR TRANSEC TEAM?

• HMO, life insurance, and incentives
• Represent one of the top leading brands in PH
• Non-toxic account with real work-life balance

ESSENTIAL JOB FUNCTIONS

• Assist customers via phone, email, and chat regarding product information, price inquiries, complaints, delivery follow ups, placing of orders, etc.
• Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
• Coordinate with several branches and departments to resolve customer concerns and/or requests.
• Ensure pending concerns are attended to in a timely manner and escalate as needed.

SKILLS & QUALIFICATIONS

• Open to fresh graduates with no experience.
• Year 12 completion is required as the minimum education level.
• 6 months experience in customer service is a plus.
• Basic knowledge in using Microsoft Word and Excel.
• Understandable writing and speaking skills in both English and Filipino.