BPO Customer Service (French Speaking)

Atain; Muntinlupa; On-site; PHP 335,000 - 502,000; Full time

Job summary

ATAIN is a leading CX company providing AI-led experiences across Travel and High Growth Tech sectors. The role involves handling hotel customer queries via calls, delivering high-quality service, and working on shifting schedules in a fast-paced environment.

Ideal candidates have bilingual English and French communication skills, a background in travel-related education, and at least 6 months of BPO experience in customer care. Local on-site work is expected.

Qualifications

• Educational background preferred in travel, tourism, HRM, or related fields.
• 6 months+ BPO experience in hotel/tourism, reservation/sales preferred.
• Above average spoken and written English communications.
• Computer proficient with minimal supervision.

Responsibilities

• Deliver high standard of customer service for hotel customers and handle queries.
• Must communicate effectively in French and English and be able to work on shifting schedules.

Skills

French language

English language

Communication skills

Customer service

Problem solving

Education

Bachelor’s degree/2-year college

High school degree

Job description

ATAIN is a leading next-gen customer experience company, specializing in AI-led transformative experiences for global brands. With a focus on digital and human intelligence, ATAIN manages end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, ATAIN employs over 25,000 specialists across 30 delivery centers worldwide, with certifications in IT and BPO processes.

Role Description

Deliver high standard of customer service for customers. This would entail receiving calls from hotel customers and handling queries and service disservice customers. The process involves excellent communication skills in French and English along with ability to work on shifting schedules.

EDUCATIONAL QUALIFICATIONS

• Preferably a graduate of any bachelor’s degree/2yr. Vocational Graduate or at least finished 2 years in college, preferably with Travel related courses like Travel Management, Tourism, HRM, etc.
• At least High school degree or equivalent is required (Customer Care LOB)

RELEVANT EXPERIENCE

• With at least 6 months BPO experience in Hotel/ Tourism, Reservation / Sales - preferred
• Above average spoken & written English communications skill
• Computer proficient and can navigate the computer with minimum-to-zero supervision

FUNCTIONAL COMPETENCIES

• Ability to learn and apply procedures
• Communication / Customer Service
• Stress Tolerance
• Work Commitment / Motivation
• Problem Solving Ability
• Analytical and Methodical Abilities
• Willing to work on site, on shifting schedules
• Candidates must hold Filipino nationality, as this role does not support visa sponsorship