BPO | Compliance Supervisor

Foundever; Pasig; On-site; PHP 500,000 - 1,000,000; Full time

Job summary

Foundever is seeking a Compliance Specialist to support the implementation of compliance policies and procedures across sites. The role serves as a key liaison between clients and regional management, ensuring adherence to legal and corporate standards while monitoring compliance metrics. Effective project management and analytical skills are essential for success in this position.

Qualifications

• Degree or relevant certifications in operational business management required.
• Strong analytical and project management skills.
• Experience in security architecture and compliance auditing.

Responsibilities

• Implement Foundever's Global Compliance Structure for client needs.
• Review client implementations for compliance with policies and laws.
• Support investigations related to fraud and loss prevention.

Skills

Analytical abilities

Interpersonal skills

Project management

Monitoring compliance metrics

Security architecture knowledge

Compliance industry experience

Education

Degree in operational business management or related field

Job description

This position will participate in the global-level management and implementation of physical, operational and information compliance, incident management ensuring the site(s) and business units comply with Foundever security policy, client contractual and regulatory requirements. The role will directly report to the Global Director, and work in close conjunction with many clients and internal Foundever departments to coordinate the implementation of Compliance principles and values, responsible for the Compliance support of the country/facility.

Roles and Responsibilities

• Participation and engagement in implementation of Foundever Global Compliance Structure, ensuring that recommendations are made to meet the needs of Foundever client.

• Contribute toward the development of the Compliance organization, participating in regular and frequent communication with regional line management, country stakeholders and their direct reports.

• Provide subject matter expertise during the client lifecycle, ensuring provision of timely and accurate responses to client Compliance matters; participates in audits, build-outs, reviews client contracts, answers questionnaires, conducts client risk assessments, advocates client security measures, measures compliance with contractual obligations, conducts go-live assessments.

• Review client and site implementations to ensure that they conform to existing policies and procedures, as well as all applicable local laws and regulations.

• Support the security organizations to prevent, respond to, investigate, resolve, and report claims of loss due to fraud or theft. Support and conduct assessments regarding claims of fraud, providing recommendation to peer groups in order to take steps to prevent additional losses to customer and/or clients, engaging with local, state and international law enforcement as required.

• Communicate security infractions, violations and compromises to regional line management, internal customers and department leadership where appropriate in a timely and concise manner.

• Supports the Global Foundever Security Operations Center and Corporate Emergency Response Teams to respond to physical and logical security events at the country, local and site level.

• Support the local implementation of Business Continuity Plans and/or Disaster Recovery Plans for the Center and Accounts, according to the requirements of the business and clients.

Qualifications

• Degree required, or demonstrable role-related certifications required in an operational business management related field.

• Effective analytical abilities, strong interpersonal skills & the maturity & motivation to work independently

• Effective project management skills, including the ability to plan, organize, prioritize, & balance multiple tasks and/or projects to ensure target dates & goals are achieved

• Accurate monitoring & reporting of compliance and risk management metrics

• Experienced in a variety of security architecture, concepts, techniques, and technologies

• Experienced in the compliance/audit industry