Bpo - Client Technology Associate (Hybrid Setup)

Unity Communications; Philippines; Hybrid; PHP 360,000 - 720,000; Full time

Benefits offered by this job

HMO coverage upon regularization

VL/SL credits upon regularization

Friendly and supportive work culture

13th-month pay and government benefits

Non-taxable allowances

Pay increases and growth opportunities

Birthday gifts and more

Job summary

Unity Communications in the Philippines is seeking a Client Technology Associate for a hybrid setup. You bridge IT and business by translating complex infrastructure issues into clear business language and supporting large enterprise accounts.

You will join client meetings, perform cybersecurity reviews, coordinate with vendors, and help prevent incidents. The role demands strong communication, problem-solving, and the ability to operate in complex enterprise environments.

Qualifications

• Solid grasp of IT infrastructure including servers, networking, cloud, and endpoints.
• Working knowledge of cybersecurity best practices.
• Experience in Tier 2 support or strong troubleshooting background.
• Familiarity with Microsoft technologies such as Windows Server, AD, M365, and Azure.
• Ability to assess technical environments and identify gaps.
• Strong problem-solving and analytical thinking; able to explain issues clearly.

Responsibilities

• Support Client Technology Managers (CTMs) and Enterprise Service Delivery Managers (ESDMs) on assigned enterprise accounts.
• Join client meetings to provide technical insight and follow-up support.
• Help manage the day-to-day technical relationship with large and national clients.
• Perform infrastructure and cybersecurity reviews to identify risks and improvement areas.
• Conduct deep dives and gap analyses to uncover technical issues and service opportunities.
• Translate technical findings into clear, business-friendly language.
• Analyze recurring incidents and recommend preventative solutions.
• Coordinate with vendors (ISPs, software, hardware) as needed.
• Assist with scoping calls alongside Account Management and Solution Engineering.
• Document findings, recommendations, and action items clearly.
• Continuously grow your technical and business knowledge.

Skills

IT infrastructure

Cybersecurity

Tier 2 support

Microsoft technologies

Gap analysis

Root cause analysis

Tools

Windows Server

Active Directory

Microsoft 365

Azure

Job description

BPO - Client Technology Associate (Hybrid Setup)

Company: Unity Communications; Job Type: Full Time; Philippines

Job Description - BPO - Client Technology Associate (Hybrid Setup)

Job description

You’re fluent in two languages: advanced technical diagnostics… and plain English that executives actually understand.

Unity Communications is looking for a Client Technology Associate who can live in both worlds: fluent in tech, but able to explain it without sounding like you swallowed a user manual. You’re the bridge between engineers and executives. The translator. The one who can turn "multi-layered infrastructure vulnerability exposure" into "Here’s what’s happening, and here's how we fix it."

How You Spend Your Eight Hours

• Support Client Technology Managers (CTMs) and Enterprise Service Delivery Managers (ESDMs) on assigned enterprise accounts


• Join client meetings and calls to provide technical insight and follow-up support


• Help manage the day-to-day technical relationship with large and national clients


• Perform infrastructure and cybersecurity reviews to identify risks and improvement areas


• Conduct deep dives and gap analyses to uncover technical issues and service opportunities


• Translate technical findings into clear, business-friendly language


• Analyze recurring incidents and recommend preventative solutions


• Coordinate with vendors (ISPs, software, hardware providers) as needed


• Assist with scoping calls alongside Account Management and Solution Engineering


• Document findings, recommendations, and action items clearly


• Continuously grow your technical and business knowledge

What You Must Possess

• Strong understanding of IT infrastructure (servers, networking, cloud, endpoints)


• Working knowledge of cybersecurity best practices


• Tier 2 support experience or strong troubleshooting background


• Familiarity with Microsoft technologies (Windows Server, Active Directory, Microsoft 365, Azure preferred)


• Ability to assess technical environments and identify gaps


• Experience with deep-dive analysis, gap analysis, impact assessment, and root cause identification


• Strong problem-solving and analytical thinking


• Ability to explain technical issues and business impact clearly


• Willingness to work in complex enterprise environments


• Confidence and professionalism, esp. during customer calls


• Strong written and verbal communication skills


• Ability to simplify complex technical concepts


• Strong time management and organizational skills


• Service-oriented mindset with strong ownership


• Eagerness to learn and grow into a strategic client-facing role

What You Shall Receive

• HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service


• VL/SL credits upon regularization


• Friendly and supportive work culture


• 13th-month pay and other Philippine-government-mandated benefits


• Non-taxable allowances


• Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more

What You Should Consider

• Full-time position


• Monday to Friday, night shift


• Hybrid work setup with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great PlaceToWork that values inclusion and diversity and spreads kindness and positivity.