Bpo - Ai Solutions Architect (Hybrid Setup)

Buscojobs; Metro Manila; Hybrid; PHP 1,000,000 - 1,250,000; Full time

Job summary

A leading technology solutions provider in Metro Manila is seeking an AI Solutions Architect to deploy AI-powered voice and chat agents. You will ensure seamless integration and optimize customer success through effective support. Requires hands-on experience with conversational AI and at least two years in technical implementation. This full-time position offers HMO coverage and a friendly work culture, with a hybrid work setup.

Benefits

HMO coverage

Performance bonuses

Birthday gifts

Qualifications

• At least two years of experience in technical implementation, technical support, or software engineering.
• Familiarity with NLP / NLU concepts and best practices.
• Experience in agile environments or customer-facing technical roles is preferred.

Responsibilities

• Help customers deploy AI-powered voice and chat agents.
• Act as the point of contact for ongoing support and customer success.
• Collaborate with teams to map business workflows into AI agent decision trees.

Skills

Customer service experience

Technical implementation or support experience

Hands-on experience with conversational AI platforms

Excellent problem-solving skills

Communication skills

Education

Bachelor's degree in a technical field or equivalent experience

Tools

REST APIs

Cloud platforms (AWS, GCP, Azure)

Analytics data visualization tools

Job description

Every superhero team needs its own Tony Stark, and Unity Communications is looking for an AI Solutions Architect to act as its own human J.A.R.V.I.S. Like Ironmans own AI, you're not in charge of building the suit (or in this case, the AI agents ), but you make sure they integrate with all the parts, work perfectly, and set customers up for success.

Youll help customers configure and optimize agentic tools that dont just work... They wow! You'll be the genius behind the curtain making sure everything integrates seamlessly, runs smoothly, and looks just as sleek as it performs.

Ready to channel your inner J.A.R.V.I.S.? Apply today!

Overview

Responsibilities

• Help customers deploy their AI-powered voice and chat agents across various platforms
• Act as the POC for customers to ensure ongoing support and customer success
• Collaborate with engineers, project managers, and clients to map business workflows into AI agent decision trees
• Adjust agent responses, intent recognition, and NLP / NLU models to align with client goals
• Optimize AI agents with CRMs, ERPs, APIs, and other backend systems as needed
• Conduct QA cycles, troubleshoot issues, and optimize performance to reduce false positives or negatives
• Troubleshoot technical issues during go-live and ensure a smooth early-stage deployment
• Maintain clear records of agent configurations, flows, and system integrations

Qualifications

• Customer service experience
• At least two years of experience in technical implementation, technical support, or software engineering
• Hands-on experience with conversational AI platforms
• Familiarity with REST APIs, webhooks, and cloud platforms (AWS, GCP, or Azure)
• Solid understanding of NLP / NLU concepts and best practices
• Excellent problem-solving and communication skills
• Bachelor's degree in a technical field or equivalent experience
• Understanding of analytics data visualization tools
• Experience in agile environments or customer-facing technical roles (preferred but not required)
• Exposure to voice-based AI agents (Twilio, Vonage, or custom SIP integrations) (preferred but not required)
• Familiarity with CRM, contact center, or support automation systems (preferred but not required)

Benefits

• HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
• VL / SL credits upon regularization
• Friendly and supportive work culture
• 13th-month pay and other Philippine-government-mandated benefits
• Non-taxable allowances
• Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more

Considerations

• Full-time position
• Monday to Friday, night shift
• Hybrid work setup with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are and aren\'t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.