BP Spark 2025

cnx; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job summary

cnx seeks an entry-level Customer Support Associate to deliver quality service and meet KPIs in a fast-paced environment. You will clarify customer needs, demonstrate empathy, and guide them to solutions while maintaining accurate records.

Responsibilities include greeting customers, staying informed about product details, and offering related services. This role requires strong communication, basic computer skills, and the ability to work in shifts as needed.

Qualifications

• High school diploma or equivalent required; calls experience preferred.
• Courteous with strong customer service orientation.
• Solid written and verbal communication skills.
• Good computer navigation and basic software knowledge.
• Ability to work in a fast-paced, repetitive environment.

Responsibilities

• Ensure service delivery meets KPIs and contractual targets.
• Clarify requirements and provide appropriate resolutions to customers.
• Demonstrate empathy and build rapport with customers.
• Greet customers courteously and follow standard procedures.
• Maintain knowledge of client products and services.
• Document and complete work accurately in systems.
• Assist in activities to improve customer satisfaction and business performance.
• Offer additional products or services as appropriate.
• Track inquiries and route to appropriate resources.
• Respond to inquiries using published materials or senior staff.

Skills

Customer service

Communication skills

Computer skills

Attention to detail

Multi-tasking

Teamwork

Shift flexibility

Education

High school diploma

Job description

Job Title:

BP Spark 2025

Job Description

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location:

PHL Quezon City - Spark Place 3rd Flr

Language Requirements:

Time Type: Full time

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