Bilingual French Technical Support Engineer

Schneider Electric Gruppe; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company in energy management and automation seeks a Bilingual French Technical Support Engineer to join their dynamic team. This position offers an exciting opportunity to assist customers with technical support across various Schneider product lines. Candidates should possess a Bachelor's Degree in Engineering and be fluent in French and English, with previous customer service experience preferred. Enjoy benefits such as comprehensive medical coverage, global family leave, and a vibrant company culture centered around innovation.

Benefits

Global family leave

Comprehensive medical coverage for employee and dependents

Worldwide Employee Stock Ownership

On-site gym

Qualifications

• Candidate must possess a Bachelor's Degree preferably in Engineering.
• Preferably with BPO or customer service experience.
• Fluent in both French and English, strong verbal and written skills.

Responsibilities

• Perform technical assistance for customers in Schneider's business.
• Conduct training and support for internal teams.
• Escalate complex issues to higher support levels.

Skills

Problem Solving

Technical Assistance

Customer Service

Bilingual Communication (French, English)

Education

Bachelor’s Degree in Electrical or Electronics Engineering

Job description

Job Description - Bilingual French Technical Support Engineer (008MYX)

Bilingual French Technical Support Engineer - 008MYX

Great People make Schneider Electric a great company.
Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role: French Technical Support Engineer

We are actively recruiting and interviewing for future positions in Technical Team.

This position supports the Customer Care Center Manager in handling all post-sales and pre-sales support, customer service and inquiries, and requests by all customers. This person is required to coordinate with key internal parties to ensure that customer service request is handled in a timely manner by providing product information, needs, and technical support effectively.

What will you do?

ESSENTIAL FUNCTIONS:

• To perform Technical Assistance with all internal and external customers for all of Schneider’s Business Entities focused on Home and Distribution products. Support for other divisionsincluding IT & Buildings, Industry, LV/MV, and all other applications at entry level.
• Initial troubleshooting and support of Products by Schneider
• To do technical service proposals to existing & prospected clients.
• Escalating problems to Technical Support Level 2 & Tiger Teamwhen standard troubleshooting techniques and databases cannot provide an adequate solution.
• Product Testing / Evaluation of all Products with Quality Issues.
• Conduct training for Technical Services
• Entering all incoming call records in the call tracking system such as bFO Salesforce.
• Issuing replacements and following up on the fulfillment of the swap program with a Service Partner.
• Working with Network Sales Engineer and Field Service Engineering if on-site troubleshooting is required.
• Dispatching a Field Service Engineer or its Service Partner for unscheduled on-site services.
• Providing consultation to a Schneider customer who needs to upgrade the functionality and availability of their networks using other Schneider accessories, software, and services.
• Assisting in the upkeep of the local technical support lab and providing enhancements when required.
• Assisting in the troubleshooting of customer problems by replicating problems in the lab environment.
• Encourage our customers to use Live Agent Chat/support tools as much as possible, and guide the customer to use a self-service knowledge base.

Qualifications

• Education: Bachelor’s Degree graduate in Electrical, Electronics, Automation, Industrial Data Processing.
• Languages: French and English - fluent
• Experience:
• Candidate must possess a Bachelor's Degree preferably in Engineering (EE, ECE) or equivalent experience.
• Preferably with BPO or customer service experience.
• Preferably working experience in the related field specializing in Technical & Helpdesk Support.
• Experience / Knowledge of personal computers required.
• Experience with network operating systems preferred.
• Demonstrated ability to understand and explain technical information.
• Ability to solve customer problems via telephone, chat, and email.
• Excellent verbal and written communication skills.
• Fluent to good in English communication.
• Willing to work in BGC and Cavite (from time to time)on a rotating schedule.

What’s in it for me?

• Global family leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• On-site gym

…and more!

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.